Leading a customer-focused team at the forefront of AI health tech, playing a crucial role in scaling Mendel's innovative solutions.• Team Leadership: Directing a high-performing team, essential to Mendel’s growth in AI health tech, driving results and ensuring excellence.• Customer Alignment: Collaborating with clients to set clear objectives, scope, and success metrics, ensuring alignment and satisfaction.• Project Execution: Crafting and executing detailed project plans, tracking progress and swiftly addressing issues.• Client Liaison: Acting as a vital link between customers and internal teams, aligning Mendel’s offerings with client needs and identifying enhancement opportunities.• Support & Training: Delivering comprehensive post-delivery support, including client training, adoption monitoring, and issue resolution.• Process Development and Optimization: Establishing playbooks and streamlining internal processes to enhance delivery efficiency and customer satisfaction.• Management and Coaching: Overseeing and mentoring Customer Solutions Managers and Engineers, ensuring top-tier product and solution delivery to clients.• Stakeholder Communication: Coordinating with executive leadership to provide updates on customer solutions performance and strategic initiatives.

Spearheaded customer success and implementation initiatives for cutting-edge hybrid Edge/Cloud radiology imaging solutions, significantly contributing to the company's growth.• Pre-Sales Engagement: Led technical discussions and secured IT project and security acceptance for products.• Implementation Management: Oversaw comprehensive customer implementation, from initial kick-off and server deployment to DICOM and PACS configurations, account management, training, and go-live.• Customer Base Growth: Successfully doubled the customer base within the first 18 months, (from 40+ to 80+).• Post-Implementation Success: Directed all Customer Success processes, ensuring ongoing engagement, promoting new product offerings, and converting one-year contracts to three-year deals.• Retention Excellence: Maintained stellar customer retention rate of over 90% year-over-year.• Use of Data Analytics: Leveraged analytics to optimize customer success strategies and enhance service delivery.• Stakeholder Collaboration: Coordinated with executive leadership to provide updates on implementation progress and customer success metrics.• Innovation Adoption: Drove initiatives to incorporate new technologies and methodologies into customer success programs, elevating service standards.

Pioneered the implementation of FDA-approved AI medical devices, driving growth and efficiency across a vast network of US hospitals. Staff Growth: 1-6▪ Innovative Implementations: Executed groundbreaking implementations of new SaaS AI medical devices, integrating hybrid, cloud, and mobile app components.▪ Process Development: Established standard procedures for installation and record management, ensuring compliance with FDA, quality system requirements, and HIPAA regulations.▪ Team Leadership: Recruited, trained, and led a team of project managers and DevOps professionals to deploy solutions in over 300 US hospitals within 18 months.▪ Pre-Sales Technical Discussions: Engaged with CIOs, hospital administrators, IT security personnel, and subject matter experts to secure security and technical approvals pre-contract.▪ Data Management: Oversaw the transmission of images and patient data between customer facilities and the company cloud for both commercial and research purposes.▪ System Integration: Directed integration efforts with EMRs, PACS, RIS, and other hospital systems.▪ Research Collaboration: Led technical discussions with research partners, facilitating collaborative advancements.▪ Customer Feedback: Collected and analyzed customer feedback to drive targeted product enhancements.▪ Growth and Efficiency: Expanded the installed customer base by 50% in Q1 2020, while reducing the contract-to-go-live timeline by one-third.▪ Data-Driven: Applied data analytics to refine implementation processes and enhance overall service delivery.▪ Innovation Integration: Spearheaded efforts to incorporate new technologies and best practices into the implementation framework, continuously improving service standards.

Oversaw the Business and Finance portfolio, managing critical systems for the new Stanford Hospital and driving project success through strategic leadership.▪ Portfolio Management: Directed the Business and Finance portfolio, including Building Automation Systems, Security systems, and other applications, handling budgeting, requirements, and project execution.▪ Asset Management: Led a cross-functional team to develop an asset management strategy, tracking facility and biomedical assets, scheduling maintenance, and utilizing RTLS to reduce rental costs and address FDA recalls.▪ Stakeholder Liaison: Bridged the gap between stakeholders and technical/business teams, identifying requirements and developing comprehensive solutions, while proactively managing project risks.▪ Project Delivery: Ensured projects met scope, schedule, and budget through effective stakeholder management and clear communication, adhering to strategic, business, and regulatory objectives.