Greg Holmes Email & Phone Number

San Jose, California, US

• Leading a customer-focused team at the forefront of AI health tech, playing a crucial role in scaling Mendel's innovative solutions.
• Team Leadership: Directing a high-performing team, essential to Mendel’s growth in AI health tech, driving results and ensuring excellence.
• Customer Alignment: Collaborating with clients to set clear objectives, scope, and success metrics, ensuring alignment and satisfaction.
• Project Execution: Crafting and executing detailed project plans, tracking progress and swiftly addressing issues.
• Client Liaison: Acting as a vital link between customers and internal teams, aligning Mendel’s offerings with client needs and identifying enhancement opportunities.
• Support & Training: Delivering comprehensive post-delivery support, including client training, adoption monitoring, and issue resolution.

San Francisco, California, US

• Spearheaded customer success and implementation initiatives for cutting-edge hybrid Edge/Cloud radiology imaging solutions, significantly contributing to the company's growth.
• Pre-Sales Engagement: Led technical discussions and secured IT project and security acceptance for products.
• Implementation Management: Oversaw comprehensive customer implementation, from initial kick-off and server deployment to DICOM and PACS configurations, account management, training, and go-live.
• Customer Base Growth: Successfully doubled the customer base within the first 18 months, (from 40+ to 80+).
• Post-Implementation Success: Directed all Customer Success processes, ensuring ongoing engagement, promoting new product offerings, and converting one-year contracts to three-year deals.
• Retention Excellence: Maintained stellar customer retention rate of over 90% year-over-year.

San Francisco, CA, US

• Pioneered the implementation of FDA-approved AI medical devices, driving growth and efficiency across a vast network of US hospitals. Staff Growth: 1-6
• Innovative Implementations: Executed groundbreaking implementations of new SaaS AI medical devices, integrating hybrid, cloud, and mobile app components.
• Process Development: Established standard procedures for installation and record management, ensuring compliance with FDA, quality system requirements, and HIPAA regulations.
• Team Leadership: Recruited, trained, and led a team of project managers and DevOps professionals to deploy solutions in over 300 US hospitals within 18 months.
• Pre-Sales Technical Discussions: Engaged with CIOs, hospital administrators, IT security personnel, and subject matter experts to secure security and technical approvals pre-contract.
• Data Management: Oversaw the transmission of images and patient data between customer facilities and the company cloud for both commercial and research purposes.

Palo Alto, California, US

• Oversaw the Business and Finance portfolio, managing critical systems for the new Stanford Hospital and driving project success through strategic leadership.
• Portfolio Management: Directed the Business and Finance portfolio, including Building Automation Systems, Security systems, and other applications, handling budgeting, requirements, and project execution.
• Asset Management: Led a cross-functional team to develop an asset management strategy, tracking facility and biomedical assets, scheduling maintenance, and utilizing RTLS to reduce rental costs and address FDA recalls.
• Stakeholder Liaison: Bridged the gap between stakeholders and technical/business teams, identifying requirements and developing comprehensive solutions, while proactively managing project risks.
• Project Delivery: Ensured projects met scope, schedule, and budget through effective stakeholder management and clear communication, adhering to strategic, business, and regulatory objectives.