Greg Horrocks Email & Phone Number

Led a team to monitor and improve technology operations to ensure the stability and efficiency of business functions across a portfolio of 744 applications and advocate on behalf of the business to meet service level expectations.• Accelerated mitigation of security vulnerabilities by approximately 50%, addressing over 9,000 remediation actions. Developed a comprehensive Excel dashboard, providing CIO visibility and driving engineering resolution.• Reduced consumer impact from operational disruptions by focusing on 270 consumer facing applications, providing targeted support for war rooms, key problem tracking, and daily leadership briefings accelerating follow-up actions.• Improved system stability for the rollout of asynchronous chat to 30 million members, reducing the volume and impact of high priority incidents and resulting in the most stable peak season to-date. Negotiated with the vendor to enhance contract service level requirements and operational processes and drove hardening plans.

At the request of the Benefit Operations CIO, assumed a leadership role in driving the technology delivery of a struggling Workforce Operations product initiative aimed at consolidating inventory systems (multi-year roadmap with given year capital of $11 million and targeted savings of $190 million upon full implementation).• Applied a systems thinking approach to create a delivery lifecycle framework and detailed plan for 20+ application integrations, resulting in enhanced transparency and recognition from leadership for progress improvement.• Increased delivery capability by leading the transformation to Large Scale Scrum, launching feature teams and a single-integrated product backlog.Assisted the Provider & Shared Services CIO in articulating business vision and strategies and successfully deliver goals across a 500+ person organization. Member of the UHC CIO Chief of Staff team.• Crafted the annual technology strategic plan for over $150M in capital, leveraging business plans and engaging technology leaders to broaden understanding of the business objectives and technology solution strategies.• Oversaw MBOs, ensuring achievement for surpassing of annual goals for 85%, and received recognition from the CIO for significant management improvement within 2 months of assuming the role.• Optimized the UHC Technology staffing vendor utilization, reducing the number of preferred vendors from 67 to 22, while negotiating a solution with Enterprise Sourcing & Procurement to meet their governance needs.

Oversaw a $17.6M program portfolio spanning 10 programs and advanced the product and agility transformation agendas, ensuring the stability and accuracy of financial systems reporting over $220B in claims and 80M members.• Managed the first 3 annual phases of a multi-year program to modernize the UHC Controllership accounting system, providing accountability for $11M in capital. - Led the build of a new Rx Rebates accounting system, enabling a $76M revenue stream. Commended by the UHC Controller (SVP) for on-time and under-budget delivery, marking the first of his experience at UHC and attributing the success to program leadership. - Established a 40% offshore presence, resulting in an additional scrum team and boosting deliveries from 4 to 7. - Achieved 7 critical program go-lives for a new financial data framework, earning recognition from business leadership for near zero-defect rollouts while meeting budget and schedule requirements.• Improved financial accuracy by emphasizing PM fiscal responsibility, reducing forecast to actual variances by about 30% and increasing capital utilization and value delivery.• Spearheaded transformation to a product-centric model and played a pivotal role in agility maturation, recognized for being ahead of the UHC product transformation curve. - Established product transformation KPIs, executed a 30-60-90 day plan, and initiated monthly product reviews, steering decisions on strategy and roadmap adjustments. CIO expressed interest to leverage across organization. - Improved agile maturity metrics by 60%, achieving Green status in one quarter, coaching on agile team formation, roadmap maturity, product centric funding, backlog readiness, product ownership and feature cycle time.

Led application portfolio delivery in a newly formed EPMO with increasing responsibility year-over-year, culminating in accountability for a $130M project portfolio spanning 8 applications. This involved 7 reporting teams with 76 project managers/administrators across 350+ projects.• Developed high-performing PM teams by driving accountability and performance goals, leading to increased project stability and a reduction in “return-to-green” timeframes.• Improved Internal Operating Income via PM cost reduction, reducing contractors by 56% and utilizing offshore resources and acquiring junior PMs, while keeping delivery timing and quality on par.• Oversaw program portfolio, rescuing management of struggling programs and adopting ownership for run-the-business programs to provide PM continuity to the business and engineering teams. - Took charge of a claims routing and repository modernization program following contractor management failure, delivering $19.7M in functionality within the next 18 months. - Assumed control of a challenging data center migration program just 4 months before its launch, implementing robust controls and ensuring a successful migration.

Matured a multi-site analyst team into a cohesive and productive unit, enhancing planning, budget management, and requirements traceability, resulting in a <1% defect rate due faulty specifications. Oversaw work intake and drove estimating improvements, reducing the number of late estimates and achieving the goal of no more than 1 late estimate at a time. Grew a newly formed Release Management team, including release managers, project managers, and quality control analysts, successfully guiding the team in strong release management disciplines. Managed concurrent releases, averaging 20k hours and 30 projects, while coordinating with a 100+ person team across multiple locations, including offshore contractors.

Mba

Bs, Mathematics, Minor - Computer Science