• PM in the Telecom department of Duke Energy• managing budgets, unit forecasts, milestones, roadblocks and impediments for multiple projects across six states

• worked this job part time until I separated from AT&T, and SPC was kind enough to move me to full time while I sought out a second career• drive wash trucks and sweeper trucks • train drivers• meet customers on-site to provide quotes and discuss callbacks/complaints• conduct quality & safety observations on drivers• back to part time after starting with Meridian @ Duke Energy

• Managed AT&T Dedicated Ethernet and AT&T Switched Ethernet installations in 12 states• Managed Internet Protocol Aggregation (IPAG) & Reconfigurable Optical Add/Drop Multiplexers(ROADM) installs in 12 states• Managed Dark Day One project in Connecticut, installing 521 nodes across 92 rings• Managed Dark Fiber project in 26 states• Responsible for managing VP Escalations in my assigned Areas of Responsibility• Worked closely with Operations Specialists, field supervisors and technicians, construction and engineering, and other organizations to support all order in my AORs

• Served as Central Office Engineered Service Measures (COESM/Management System & OperatingControl (MSOC) SME for GNFO• Served as NC/SC/KY/TN Network Vice President SME for CO-MSOC• Served as North Network Vice President SME for CO-MSOC• Conducted Installation & Repair Time Study rides for AT&T Southwest• Led field trial for Legacy T Coax Removal Project• Trained all North management team (~1000 managers) in Outlook• Member of North NVP Area CO-ESM project• Trained all Central Office Network Managers and Area Managers in North on COESM/MSOC• Trained selected CO Network Managers across entire AT&T Southeast on COESM/MSOC• Performed field reviews in CO/I&R/SSI&M/Construction

• Managed Capital & Expense Budget for Southwest District• SPOC for Southwest District UNE control; Customer Rules Feedback Tool SME for District• Provided Support for Area Managers and District Office• Served as Staff Manager for General Manager in a relief position; Assisted with scheduling ofEPATS/COS work for SW District

• Supervised Carrier, Special Services, Digital Data Services, and Broadband Electronic Technicians• Covered CDD control desk for Southwest District, providing single point-of-contact• Represented Central Office Field Work Group (COFWG) for Southwest District on daily and weeklyconference calls• Performed duty supervisor responsibilities for Southwest District COFWG

• Provide system/phone/computer/printer support for WMC/outside technicians• Supervise MAs/clerks on a back-fill basis• IMS Security Support for WMC; LMOS contact for NC

• Managed database of FUNB telephone accounts as well as 130 vendor tapes monthly• Maintained contact with vendors (BellSouth, AT&T, MCI, Bell Atlantic);• Handled FUNB telephony transition of mergers with Corestates and Wheat First• Provided research of problems and errors for our customers and programmers upon request

• Provide ‘help desk’ for outside installers and repairmen; Scheduled outside technicians• Analyzed and interpreted data and prepared presentations concerning tour selections• Provide interpretation and analysis of scheduling for interaction with CWA