- Develop and execute tailored sourcing strategies in collaboration with hiring managers, focusing on proactive talent identification and engagement.-Conduct thorough candidate screening and assessment, ensuring alignment with role requirements and organizational values.-Analyze market trends and competitor activities to inform sourcing decisions and optimize recruitment effectiveness.-Maintain strong relationships with external partners and internal stakeholders to support seamless recruitment processes.-Monitor and report on key metrics to measure sourcing performance and identify areas for improvement.-Uphold legal and ethical standards in all sourcing activities, while promoting the employer brand and fostering a positive candidate experience.

• Participate in recruitment, interviewing, and selection of applicants for employment with Matlen Silver.• Source, screen, interview, research, and refer qualified candidates to contract openings across the US.• Check references and conduct thorough background checks.• Maintain a comprehensive understanding of policies, procedures, and benefits of the company in order to effectively promote the company and recruit employees & consultants.

Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Set up interviews between candidates and hiring managers.• Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Facilitated classroom Training and Supervisor in Training Bay• Lead and facilitated refresher training to production agents.• Spearheaded the delivery of rollout sessions, product, and process updates to new hires.• Created training Materials and clerical duties.• Designed and created training and courses schedule and training timetables.• Attended meetings, calibrations, and discussions with operations, training team, and higher management on the process, updates, and performance improvement.• Facilitated training on 7 Habits of Highly Effective People.

• Took in outbound and outbound calls for credit card services, and upgrades discussing promotions, disputes, fraud, and escalations.

• Managed team performance and conducts coaching sessions.• Delivered and facilitated training and discussion for promotions and updates.• Floor support and taking escalated calls.• Reports progress and proficiency of the team to the Operations Manager and Quality.• Subject Matter Expert/ Technical Support on US Telco Customers.

• Supported training and learning team in terms of delivering rollout sessions, products, and process updates to new hires.• Took over team huddles and updated daily stats and performance.• Hosting and in charge of Rewards and Recognitions weekly.• Took in escalated calls, and inbound calls to US Telco Customers.

• Adviser High School Students from Grade 7 to Senior High School• Attended Training and Seminars for Classroom Facilitation and Management.• Attended and facilitated extra-curricular activities. • Engaged with various organizations and groups.