In my role, I take pride in managing and expanding strategic client relationships, consistently exceeding sales targets by delivering customized IT solutions and maintaining proactive client engagement. Through this approach, I have made significant contributions to the company's revenue growth and high client retention rates. By understanding each client's unique needs and challenges, I ensure that our solutions meet their specific requirements and deliver tangible value.My dedication and success in driving results have been recognized with the prestigious President's Club award, which I received for achieving 78% revenue growth and 126% attainment in Gross Profit. This acknowledgment underscores my commitment to delivering exceptional results and highlights my ability to consistently exceed expectations.

I led regional sales strategies and operations across the southeast U.S. Region. Taking over a stagnate Region, I achieved significant revenue growth, surpassing sales targets through effective team leadership, strategic planning, and customer engagement initiatives. By fostering a culture of excellence and providing strategic guidance, I empowered my team to deliver exceptional results, driving sustained revenue growth and strengthening our market position. This resulted in being awarded President’s Club as the top performing Region in 2021.Key aspects of my responsibilities include:• Managing a comprehensive regional budget and financial resources.• Collaboration with cross-functional teams, including Marketing, Product, and Customer Success, was instrumental in driving regional sales initiatives and campaigns. • By aligning our efforts and leveraging each team's expertise, we enhanced product adoption and achieved sustained revenue growth.• Executive relationships and strategic negotiations to assist in closing and operating Managed Services engagements. • Developed and implemented a more mature complex services sales methodology, leveraging detailed metrics and systematic steps to maximize sales efficiency and drive continued success.

I spearheaded strategic sales of high-value managed services within a complex, matrixed environment, leveraging critical resources and crafting compelling business cases to secure significant deals. By developing persuasive proposals tailored to each client's specific needs, I successfully closed deals and cultivated strong relationships with key enterprise clients and partners. Drawing on deep industry insights, I ensured that our solutions addressed the unique challenges faced by our clients, thereby enhancing customer satisfaction and retention rates.I led the transformation of service sales processes across three major U.S. regions, providing expert mentoring to sales teams and collaborating closely with regional sales directors to develop and implement strategic plans. These efforts culminated in winning the Region of the Year award in 2016, reflecting our team's exceptional performance and strategic vision. Despite challenging business conditions, I successfully renewed a $21 million contract in 2016 by enhancing the service solution offered, demonstrating the superior value, competitive pricing, and exceptional quality of service delivery.Additionally, I authored a comprehensive sales process framework specifically for complex managed services. This framework focused on improving the identification, closure, and management of service contracts, resulting in significantly boosted close rates and enhanced long-term service success. By implementing structured processes and leveraging best practices, we were able to streamline operations and drive continued growth and success in the managed services sector.

As the senior leader of operations, I oversaw comprehensive operational strategies across the organization, driving enhancements in efficiency, cost reduction, and service delivery through the implementation of advanced technology solutions and process improvements. By leading cross-functional teams in the design and execution of operational policies, we significantly increased productivity and operational compliance while fostering a culture of innovation and continuous improvement throughout the organization.One of my key achievements was the reconstruction of the operations team, shifting focus from traditional reseller and break/fix services to delivering comprehensive, high-value managed services tailored for school districts. This strategic shift allowed us to better meet the evolving needs of our clients and position ourselves as leaders in the educational sector. Additionally, I implemented advanced operational strategies that resulted in a 44% reduction in pricing while simultaneously increasing gross margin by 8%, effectively enhancing our market competitiveness and national visibility.

Responsible for IT Service Operations supporting K-12 School Systems.

Responsible for the creation and management of a National Dispatch Organization & Process to manage the workload of over 2,400 technical professionals located throughout the United States; managed the Global Service Desk providing centralized Help Desk services on a 24x7x365 basis to 18 large clients and handling over 900,000 calls/year; partnered with Sales to develop and close new outsourcing opportunities leveraging our national support capabilities.

Responsible for Services Sales Revenue and Operational Delivery across 6 states in the Midwest. Managed a P&L valued at ~$50 Million, leveraging a team of ~600 technical professionals. Provided Sales & Delivery expertise across the company to assist in driving complex service opportunities where needed.

Responsible for managing strategic client relationships, as well as the implementation and ongoing operations of a large Life Cycle Services Outsourcing Project with a team of 115 service professionals. Created a successful Sales Framework for Life Cycle Solutions used by the company to communicate capabilities and demonstrate company leadership and value.

Managed a team of 12 Sales Representatives in pursuit of a $60 Million Sales Revenue goal for Hardware, Software, and Services. Achieved Sales Reveune target while also increasing Gross Profit through increased Services Sales focus.

• PC Specialist Team Leader covering Southwest Ohio & Kentucky with 8 people. Managed Business Partner relationships and grew the PC business for IBM. Recognized for leadership and played key role in transformation of IBM in Southwest Ohio in the mid ‘90s as a Team Leader and Marketing Manager.• Received a Regional Manager’s Award for key, strategic wins during 4 years of achieving sales quota objectives as a Sales Representative.• Data Center Sales & Consulting. Received an Area Director’s Award for significant competitive wins as an Area Marketing Specialist, helping client teams close mainframe business across the Great Lakes Area.