Vice President, Consumer & Patient Experience - Service Excellence
Current
Nov 2023 - Present
AeroLeads people directory · profile
Greg Chase Email & Phone Number
Vice President, Consumer Experience - Service Excellence @ Ascension, Former: MGM Resorts, Disney, Qualtrics
at
Ascension
1 work email found
@qualtrics.com
5 phones found area 702, 800, and 855
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Consumer Experience - Service Excellence @ Ascension, Former: MGM Resorts, Disney, Qualtrics
Location
Dallas, Texas, United States
Who is Greg Chase? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Greg Chase is listed as Vice President, Consumer Experience - Service Excellence @ Ascension, Former: MGM Resorts, Disney, Qualtrics at Ascension, based in Dallas, Texas, United States. AeroLeads shows a work email signal at qualtrics.com, phone signal with area code 702, 800, 855, and a matched LinkedIn profile for Greg Chase.
Greg Chase previously worked as Vice President, Consumer & Patient Experience - Service Excellence at Ascension and Vice Chair, Industry Advisory Board - Hospitality Management College at University Of Missouri-Columbia. Greg Chase holds Master Of Science (M.S.), Industrial And Organizational Psychology from Capella University.
Company email context
Email format at Ascension
This section adds company-level context without repeating Greg Chase's masked contact details.
*@qualtrics.com
68% confidence
AeroLeads found 1 current-domain work email signal for Greg Chase. Compare company email patterns before reaching out.
Profile bio
About Greg Chase
Greg Chase is a Vice President, Consumer Experience - Service Excellence @ Ascension, Former: MGM Resorts, Disney, Qualtrics at Ascension. He possess expertise in training, leadership, hospitality, employee training, resorts and 38 more skills. He is proficient in Spanish. Colleagues describe him as "Greg was integral to the success of many openings while I was his colleague at MGM and an integral collaborator during my time at the company.", "It was such a pleasure to work with Greg during my time at MGM. He's among the most passionate customer advocates that I've met. I always appreciated how he led with the experience guests have and then worked from there. He also helped us all better appreciate how to measure guest satisfaction so that we could understand how the customer responded to the actions we took as a company. Finally, his kindness and empathy for everyone around him made a positive impact on the organization's culture. During times of Covid, he's given freely of his own time to help the public understand how to be a healthier society. Greg's focus on community and customer reminds us all to do what we can to keep humanity first.", and "I had a unique opportunity to work with Greg on redefining and measuring customer experience and Voice of the Customer at MGM. Greg is pioneering customer experience and leverages other channels beyond survey to gain the true VoC. He quickly understands how to apply technology to strategic business initiatives that drive positive business outcomes for an organization and knows well how to apply business initiatives to tactical implementation to get to value realization. True customer experience and harnessing the information/engagement on social is still not well known in the market today. Greg is one of the champions aligning the two."
Listed skills include Training, Leadership, Hospitality, Employee Training, and 39 others.
Current workplace
Greg Chase's current company
Company context helps verify the profile and gives searchers a useful next step.
17 roles · 20 years
Greg Chase work experience
A career timeline built from the work history available for this profile.
Vice Chair, Industry Advisory Board - Hospitality Management College
CurrentMember of the University of Missouri-Columbia Hospitality Management College's Board of Advisors supporting curriculum development, marketing and development strategy.
Sep 2021 - Present
Head Of Xm Professionals Community & Experience Management (Xm) Catalyst - Xm Institute
- A senior level role responsible for crafting XM advice that will bring impact to current and prospective customers.- Work with the XM Institute to build groundbreaking research, codify best practices, and educate and train Qualtrics staff, prospects and customers.- Write research reports on best practices and current and emerging trends.- Regularly.
Dec 2021 - Nov 2023
Adjunct Faculty
Part Time Faculty for the William F. Harrah College of Hotel Administration
Aug 2016 - Oct 2023
Chief Of Staff To The Ceo & Coo (Contract)
Oshidori International Development
- Responsible for oversight of all aspects of a $5B RFP response for an integrated resort in Nagasaki, Japan- Coordinate all collaboration and ensure alignment amongst all multinational teams in the United States, Singapore, Macau, Sweden, China and Japan.- Ensure all teams meet critical deadlines and highest-quality delivery of the required 22,000 pages.
Mar 2021 - Dec 2022
Founder & Principal Consultant
Experience Strategy Associates
May 2019 - Dec 2021
Corporate Vice President, Guest Strategy & Insights
- Provide leadership over all Guest Experience & Consumer Research teams. - Strategist and leader of the development and execution of the company’s guest service delivery model.- Partner with senior executives at corporate as well as properties to develop strategies and metrics to identify, define, acquire, and retain guest advocacy to provide actionable.
Nov 2017 - May 2019
Corporate Executive Director Of Guest Experience
Jan 2017 - Nov 2017
Corporate Director Of Guest Experience
Jan 2016 - Jan 2017
Director Of Guest Experience - New York-New York Hotel & Casino
- Report to the President & COO and consult directly with the Vice President of Operations, along with all members of the Executive Committee.
- Oversee guest relations for all guest-impact departments in accordance with property service standards.
- Measure, analyze and report guest service satisfaction performance metrics from Guest Survey, TripAdvisor and internal inspections.
- Provide insights on key service trends and gaps to the Operating Committee while transitioning ownership of service improvement processes to divisional leaders.
- Partner with operating divisions, regularly reviewing and analyzing data to generate action plans to address service deficiencies/goals in the area of process improvement, training and employee performance management.
- Collaborate with divisional leaders in evaluating progress of specific service improvements as identified in their action plans.
Jan 2015 - Jan 2016
Learning & Development Manager - New York-New York Hotel & Casino
Report to the Vice President of Human Resources and consult directly with the President & COO, along with all members of the Executive Committee.Create and develop strategic plans, procedures and programs to meet the Organizational Development needs of the organization, including, Change Management and Leadership Development.Partnered with all property key.
Sep 2012 - Jan 2015
Senior Learning & Development Specialist
An integral member of the learning and development team whose key function is to deliver and assist in the design of learning programs.Reported to the Director of Learning & Development & Vice President of Talent & Organizational Development.Consulted with the Sr. Vice President of HR, Vice Presidents, Directors, Managers and Supervisors to assess needs.
Jul 2011 - Sep 2012
Hotel Operations Manager - Aria Resort & Casino
Dec 2010 - Jul 2011
Resort Guest Services Manager
Apr 2007 - Dec 2010
Sous Chef
Jun 2007 - Apr 2008
Teaching Assistant & Sous Chef
Jan 2006 - Apr 2007
Management Team
2006 - 2007
~1 yr
4 education records
Greg Chase education
Master Of Science (M.S.), Industrial And Organizational Psychology
Capella University
B.S, Hotel And Restaurant Management
University Of Missouri-Columbia
Certification, Corporate Etiquette And International Protocol Consultant, Certified Protocol Officer
The Protocol School Of Washington
Master Graduate, Leadership
Rapport Leadership International
FAQ
Frequently asked questions about Greg Chase
Quick answers generated from the profile data available on this page.
What company does Greg Chase work for?
Greg Chase works for Ascension.
What is Greg Chase's role at Ascension?
Greg Chase is listed as Vice President, Consumer Experience - Service Excellence @ Ascension, Former: MGM Resorts, Disney, Qualtrics at Ascension.
What is Greg Chase's email address?
AeroLeads has found 1 work email signal at @qualtrics.com for Greg Chase at Ascension.
What is Greg Chase's phone number?
AeroLeads has found 5 phone signal(s) with area code 702, 800, 855 for Greg Chase at Ascension.
Where is Greg Chase based?
Greg Chase is based in Dallas, Texas, United States while working with Ascension.
What companies has Greg Chase worked for?
Greg Chase has worked for Ascension, University Of Missouri-Columbia, Qualtrics, University Of Nevada, Las Vegas, and Oshidori International Development.
How can I contact Greg Chase?
You can use AeroLeads to view verified contact signals for Greg Chase at Ascension, including work email, phone, and LinkedIn data when available.
What schools did Greg Chase attend?
Greg Chase holds Master Of Science (M.S.), Industrial And Organizational Psychology from Capella University.
What skills is Greg Chase known for?
Greg Chase is listed with skills including Training, Leadership, Hospitality, Employee Training, Resorts, Team Building, Leadership Development, and Hotels.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial