• Rack, stack, and cable router, servers and switches, cabinet builds with multiple network connections and APC PDUs• Replace and install HDDs, memory, CPUs, RAID controllers, NICs, motherboards• Work with servers from Dell/EMC, SuperMicro, Intel, HP, Cisco• Review & validate design of equipment deployments according to documentation• Configure and perform remote OS installation of Linux images using PXE boot • Troubleshoot, test, quality assurance of server hardware• Inspection and mechanical set-up of the cabinets, final inspection of a populated and dressed server cabinet, including assisting in the delivery of the cabinet to client site• Provide on-site technical support to include diagnosing and resolving software, hardware and network problems • Handle the RMA of defective parts. Test servers with new RMA’s parts with scripts executed in Linux.• Migrate servers, decommission old equipment and cables, perform physical audits, organization and storage of datacenter assets• Write, and maintain, detailed site reference documentation

Wave Business Nov 2016 – Nov 2018Network Support Technician Triaged and repaired data center & network equipment * Strong understanding of overall trouble management process. Familiar with data center naming conventions, reading network maps, rack units and device locations.Installed/configured, tested, repaired, and validated new and existing hardware to include network switches and servers, tools/testing devices. Patched circuits into switches, routers, servers and customer gear. * Set up and maintained lab space, tools, and materials * Physically installed and decommed rack mounted equipmentProvided technical support to include diagnosing and resolving desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems. Escalated issues to next level as needed.Worked with all members of team (onsite and remotely) to collect and share data and tools to ensure swift response times to events. Ensured accuracy and completion of work performedProduced reports to management on metrics and project statusAsset Management and data collection. Captured critical device information such as asset tag, serial numbers, mac addresses and other information and stored info in Excel Used Trellis DCIM (Data Center Infrastructure Management) software by Vertiv to inventory internal company gear to include make, model, manufacturer, installed blades, modules, hard drives etc.* Set up a virtual representation of our data center to initially monitor thermal activity in our customer cages and cabinets, and potentially as a full network and facility monitoring system for the company* Converted the audit Excel files into the Trellis format for bulk uploads of devices and cross connect hops Always maintained tight security at the datacenter

• Closely monitored children’s play activities to verify safety, transported to/from school and extra-curricular activities.• Helped children complete homework assignments and school projects.

Project Hired, Santa Clara CA Apple Computer, Cupertino, CALightspeed Interactive, Mt. View, CASRI International, Menlo Park, CA

• Worked as a level designer and texture artist on two games for the Sony Playstation. • Planned level layout, involved in Mission and AI Scripting, tuning, and testing.

• Instructed students and staff on operation of computers and software. • Ran and maintained Apple computer lab on site. • Repaired computers, installed software. • Advised school management and staff on software and hardware purchases.