As a Client Program Manager, I play an integral part of the Cask Delivery Team and serve as a trusted partner to our clients. Passionate about solving problems, building relationships, realizing value, and driving projects to completion.Former Executive Program Director with a demonstrated history of working in the hospital & health care industry for 13 years. Drove overall client satisfaction based on the consistent delivery of a total healthcare solutions package. Acted as the client's single point of contact, trusted advisor and advocate for all aspects of GE Healthcare service operations, issue escalations and resolution. In addition, developed strategies to ensure client retention and enhance revenue and margin growth through close interaction with the commercial and service sales teams.I am passionate about customer satisfaction, both internal and external. I love to take on new challenges and the most difficult situations where I can develop a solution strategy with timely resolution. Customer focus is always my #1 priority!
Listed skills include Leadership, Cross Functional Team Leadership, Process Improvement, Team Building, and 26 others.