Greg Kaminsky Email & Phone Number

• Served in a project and product management role for high-priority communications and electronic document solutions services• Managed testing, certification, communications, roll out and post-implementation support phases of application layer of the enterprise document management system used by 40,000+ employees• Ensured high satisfaction with document solutions product performance, user support and training by managing customer relationships and coordinating communication strategies• Delivered successful, high-quality software upgrades for by managing all aspects of the development, test and release processes• Ensured systems compliance with SEC rules and regulations pertaining to data security and retention

• Managed a custom-developed web publishing software product by effectively handling all client interaction for sales, support, training, and additional development• Improved support process and customer satisfaction survey scores• Continued a record of high-quality software updates while serving as the lead SQA engineer• Gathered requirements, wrote use cases, trained users, and resolved technical support issues• Became proficient in the following technologies: XML, SGML, Documentum document management systems, digital audio recording and editing, HTML and CSS

• Led SQA team to ensure compliance with federal regulations and a successful implementation• Designed and executed test scripts• Identified problems, alerted developers through established processes, and proposed resolutions for management review• Served as a liaison between development staff and state management team, bridging the gap between technical experts and business users• Developed consensus-building skills by coordinating several work groups to clarify user requirements and guarantee timely delivery of software and related documentation• Proposed, designed, and documented requirements for numerous enhancements and upgrades• Managed system enhancement projects, integrating the rapidly changing requirements into the development, testing, and installation phases• Became proficient working with users by performing on-site customer training and support

Master Of Arts - Ma, Medieval And Renaissance Studies

Ba, Political Science, Business Management, International Relations

Activities and Societies: Chi Phi Fraternity, local high school tutoring program• Political Science major • Earned two additional.