Greg Kearney Email & Phone Number

Ponte Vedra Beach, Fl, Us

Hudson, Massachusetts, Us

Critical role in the conversion process and was responsible for translating clients’ data and day-to-day processes into the Vision software. • Mapped legacy client data to the appropriate Vision schemas, tables, and columns. • Used T-SQL to ingest legacy data and manipulate the data to Vision data standards.

Manage millions of phone calls daily to route callers directly and analyze phone data regularly to increase revenue. • Envisioned and developed a client file movement system that automated client data from external files to internal SQL Server tables.• Developed an interactive voice response directory assistance chatbot with Twilio’s Functions language to identify callers’ desires and route callers appropriately. This newly created product increased companies’ bottom line and helped callers reach their call destination. This product was a new revenue stream. • Engaged clients to define needs analysis for best quality phone call traffic. After the phone campaign launched, worked with clients to manage expectations. • Built stored procedures to analyze callers’ phone call results, looking for pattern word matching to build campaigns that drove additional revenue.

OptForWeb offers web development and integration design services.Contracting with companies to help with those special projects which the IT department are too busy to get done. We work under the businesses IT department to help start and complete the additional projects.Technologies:• HTML/CSS/PHP• Database Design• SQL query writing

Maitland, Fl, Us

Overall responsibility for the IT strategy of $10M direct-to-consumer business. Provide technology overhaul to manage 40,000 members and 10,000 daily prospects. Align its information technology systems with the business strategy to maximize revenues. A technology strategist skilled in software/hardware design, business process re-engineering, change management, project management, outsourcing, and vendor relationships. • Migrated applications to a cloud environment: websites, email, accounting, predictive dialer, and PBX/Faxing. Saved $140,000 on server upgrades, electricity, and a reduction in the IT workforce. • Led a team that developed and deployed a Membership Management and Reporting system. The solution manages all aspects of a subscription model, from leads to renewals, including upsells and cross-sells. Provides marketing statistics through financial data. Provides business intelligence, which includes a daily dashboard of key business drivers.• Consolidated multiple travel software applications into one application which garnished an average time saving of 25% per transaction. • Architect the migration of an on-premise phone system to a hosted phone system solution which offered additional features and saved 100% in vendor maintenance contracts. The solution effectively penetrated 60% of the lead pool, an increase of 500% over a manual dialing system.• Partnered with call center managers to build processes to maximize the labor force's collection ratios. Business process re-engineering decreased the labor force by 10% while increasing revenue by 15%.

Partnering with business leaders to provide software development and integration solutions, which resulted in leaner operations or increased revenue. Cross-industry clients with attention to on-site service/support, high-turn manufacturing, and new product development.• Decreased call center staff by 20%, which saved the company $120,000 in labor costs by integrating business-to-business software solution, which allows external companies to place orders directly into the current ERP system.• Increased revenue by 100% and reduced office staff by 2, saving $70,000 due to a web application built for a service base company, automating the installation and trouble ticket process. Daily operations, including service technician schedules, were maintained through the web application. • Led team from concept to developing dynamic voice applications, which served the real estate and education markets.

An executive team member who set and developed a technology strategy for a $15M manufacturing business, managing a diverse team and solving operational challenges with the latest hardware/software technology.• Drove increased sales/service opportunities by re-engineering the telephone system, which reduced manual call handling by 90%. • Designed a strategic ERP integration that auto-populated manufacturing assembly instruction, which saved 5 minutes per each order entered.• Designed / Built an assembly line microcomputer that controlled manufacturing line assembly. The device increased order accuracy by 10%.• Increased contact rate, expanded performance, and increased sales by nearly 20% by consolidating disparate sales systems into a sale force automation system. • Led build-out of 50-person office space, which led to a 10% sales staff increase. • Delivered a 99.95% up-time infrastructure, increasing user trust and reducing support requests by 30%.

Responsible for the products and services delivered to customers. Managed operations, projects, developers, service technicians, new products and customer relationships.

Bachelor, Business

Payment Card Industry, Pci Compliance

Database Administration, Ms-Sql

Certified Netware Engineer, Computer Systems Networking And Telecommunications

Associate Of Arts - Aa, Business Administration And Management, General

Education record