With industry-leading commitment to security, compliance and risk management, Synctera helps FinTechs navigate the complex regulatory environment and quickly launch innovative financial products for improved customer engagement. Synctera also helps partner banks expand their reach and grow their revenue through new distribution channels and innovative BaaS programs.

Driving SAP's intelligent, sustainable banking cloud strategy from the Customer Experience (CX) perspective to achieve 60-227% YOY growth rates for 2022 in CX, Digital Banking and Industry Cloud.• Develop and execute SAP’s Customer Experience (CX) and Qualtrics Customer Experience Management (XM) strategic go-to-market plans for the banking industry. Provide enablement and support for sales and partners in all global market units to increase visibility of the banking CX strategy, including Sales, Service, Customer Data and Marketing CRM cloud solutions. • Deliver cutting-edge industry thought leadership and solution presentations to customer executives and other key influencers and decision makers to accelerate progress and successfully close deals. • Key Result: achieved +60% YOY in 2022 revenue for CX in Banking. • Drive rapid and successful cloud adoption and partner growth as Banking Lead for SAP’s Industry Cloud Banking initiative. Research, vet, and onboard payments, finance, data, and AI partners into the ecosystem so they can achieve deeper integration with SAP and innovate in the cloud. Develop go-to-market enablement and effective demand generation programs to bolster sales and grow revenue. • Key Result: achieved +227% YOY in 2022 revenue for Industry Cloud Banking. • Manage global Digital Banking, CX, XM and Industry Cloud go-to-market assets for banking sales plays, field sales team enablement, executive presentations, and demand generation activities to drive growth and increase sales.

Driving the market success of SAP's digital channel banking solution for corporate, SME and consumer segments. Key Result: achieved +71% YOY in 2022 revenue for Digital Channel solution.• Research and identify industry trends and customer pain points to define product requirements and strategic roadmap for the digital channel platform. • Collaborate with development team to deliver new product releases: manage requirements definition, roadmap planning, product testing, release management, and marketing and communication announcements. • Provide strategic pre-sales support, including thought leadership and solution/demo presentations to customer executives and other key decision makers to help drive sales, increase brand recognition, and grow the business.• Provide strategic account management and sales support to help close deals, ensure seamless transition between sales and implementation teams, and build relationships to nurture future project / revenue opportunities. • Customer advocate facilitating seamless collaboration between customers and product development, including leading product advisory and user groups, to help drive product strategy, planning, and customer satisfaction.• Lead functional and technical requirements discussions and design sessions at customer sites.

Customer engagement and account management: primary customer contact managing all day-to-day project activities while building relationships to develop future project / revenue opportunities.Pre-sales and RFP support, including statement of work creation for services contracts.Lead functional and technical requirements discussions and design sessions.

• Manage and drive all customer facing activities for online and mobile channel banking implementations. • Primary customer contact managing all day-to-day account and project activities while building relationships to develop future project and revenue opportunities. • Pre-sales and RFP support, including statement of work creation for services contracts. Drive customer workshops to gather functional and technical requirements and determine customer vs. standard product requirements.

• Member of Financial Fusion’s Digital Channel Banking implementation team: code development, functional, system and performance testing, application deployment, systems integration, and pre and post production support.