Customer Success Manager
CurrentDeveloping ongoing relationships with a portfolio of Educational organisations. Ensuring their success with Digistorm's products through ongoing support and training.Responsible for on-boarding and the continuous training of clients on the companies App, Website and Enrolment software products Developed and maintained strong relationships with all clients, to ensure long-term product satisfaction and retention Acted as the primary point of contact for clients, addressing and resolving issues promptly Collaborated with product and support teams, to assist with client update and change requests Provided regular upsell leads to the sales team, helping increase company revenue and improve client commitment across multiple platforms Provide regular account reviews, ensuring clients are using their systems to the full potential