Front is a hub for customer communication that allows companies to offer tailor-made service at scale. It combines the simplicity of the email inbox with the automation and insights of a CRM. Teams of 5 and 5,000 alike use Front to scale customer communication without trading quality for efficiency.

- Joined Curology at 300 employees with no IT department. Developed the teams, systems, and processes, which supported Curology’s growth to over 800 employees across four vertically integrated business entities.- Built and developed a seven-person IT team including Help Desk, SaaS Operations, and IT Infrastructure Engineering. - Responsible for overseeing both IT and physical security.- Built-out our vertically-integrated partner pharmacies, developed their IT strategies, and managed their IT operations.- Implemented zero-touch laptop deployment using Jamf Pro to allow for rapid growth and simplified remote onboarding during the COVID-19 pandemic.- Designed and deployed network infrastructure for three existing facilities and for two new facilities in the span of one year.- Designed and led the installation of 40+ Zoom Room conference rooms.- Deployed Mimecast Email Security across all four business entities.- Developed and implemented an identity and access management strategy utilizing Okta in a hub-and-spoke architecture to support multiple Okta tenants for use by each business entity.- Participated in the implementation of Workday HRIS and its integration with Okta to implement HR-driven user provisioning and de-provisioning.- Built an automation-first mindset on my team, which has automated over 200 on-boarding and off-boarding actions that would otherwise be manual.- Led the selection of Workato as our business systems automation platform for user lifecycle and application access automation.- Led external IT Security Assessment, collated results, and built-out a 12 month IT Security Roadmap including technologies such as SASE, EDR, SOC MDR, and Vulnerability Management.- Partnered with legal and compliance team to develop the first iteration of an Acceptable Use and Information Security Policy.

- Built and led global IT team for a multi-national health media company, supporting business growth from 160 to 300+ across three countries, ultimately leading to a successful acquisition by a US-based media conglomerate.- Built-out a team comprised of two engineers who managed both help desk requests as well as IT Engineering, in order for us to move away from an outsourced help desk.- Participated in M&A activities for three subsidiary acquisitions and facilitated a smooth IT transition to a new parent company.- Implemented Jamf, Okta, and BetterCloud, which automated employee on-boarding and off-boarding.- Rebuilt aging and unstable office networks with new Cisco and Meraki networking equipment, increasing network uptime from approximately 98% to 99.99% in both San Francisco and New York offices.- Migrated over 150 mailboxes from unreliable on-premise Exchange 2010 with failing databases to Google Workspace.- Implemented Zoom Video Conferencing and over 30 Zoom Rooms across three physical facilities.Participated in multiple office expansions and office moves in collaboration with Real Estate and Workplace teams.- Worked with CFO to build out and manage $1.6 million annual IT budget.- Defined ITSM processes and championed deployment of ServiceNow’s ITSM module.

- Work within the Architects team to review client infrastructure and provide architectural reviews to clients.- Provide network escalation support to the IT Services team.- Review and test new technologies and products to see how they would fit into our IT Services offerings.- Work directly with ECHO leadership team to review and improve internal processes and tools.- Tasked with implementing new internal tools for ECHO including identity management, communication, and documentation tools.- Participate in the implementation of Directory-as-a-Service and SSO products (JumpCloud, Okta, OneLogin).- Implementation of SD WAN solutions for high availability environments.Have lead and implemented projects involving:- Directory-as-a-Service (JumpCloud)- SSO for both SAML and SWA applications using OneLogin and Okta- File Server migrations to Google Drive and using Windows DFS- Installation and configuration of ESX hypervisors and virtual infrastructure as well as server role consolidation- Network infrastructure upgrade- Wireless infrastructure upgrade

- Responsible for service desk escalations from Tiers I and II.- Work with the sales department as a Sales Engineer for both new leads, cross-sells, and up-sells.- Member of the projects team (SpecOps) and have participated in file server deployments and mail migrations.- Manage Internal IT projects and systems.Required Proficiencies:- Understanding of routing and switching for SMB/Enterprise- Network security best practices- VoIP administration (8x8, RingCentral, ShoreTel Sky, Digium Switchvox, and Cisco CallManager)- Active Directory Troubleshooting and Administration- Windows Server 2008/2012- Windows Remote Desktop Services- Office 365 Administration- On-Premises Exchange Administration- PowerShell for Active Directory and Exchange- SonicWALL firewalls- Meraki MX, MR, MS products- Windows and Mac workstation administration

- Responsible for handling service desk escalations from Tier I.- Member of the Network Operations Center (NOC) team, which involves proactively monitoring and fixing server and network problems.- Assisting our sales department with pre-sales engineering for potential clients.- Interact with clients via ticketing system and Remote Monitoring and Management software (RMM).- Continually updating client documentation to ensure that it is thorough and complete.- Assist with the implementation of IT infrastructure projects.Required Proficiencies:- Multiple VoIP providers (8x8, ShoreTel Sky, Cisco CallManager)- Active Directory- Windows Server 2008/2012- Windows Remote Desktop Services- Office 365 Administration- On-Premises Exchange Administration- PowerShell for Active Directory and Exchange- SonicWALL firewalls- Meraki MX, MR, MS products- Cisco switching- Windows and Mac workstation administration

- Responsible for building out IT systems for various clients across many different environments. - Analyzing current client environments and moving them to cloud-based solutions.- Provided on-site support during Office365 and private-cloud migrations.- Assisting in the design and implementation of Cisco Voice solutions.Experienced in configuring:- Cisco Unified Communication Manager and Cisco Unity Connection- Routing policies and site-to-site IPSec VPN tunnels with FortiGate firewalls including using FortiOS CLI- VMWare ESX virtual environments- Meraki MX series firewalls- Meraki MR series wireless access points- Cisco Switch IOS

Configure VMWare ESX hosts and have a general understanding of building and designing virtual environments. Troubleshoot and configure Cisco hardware including Catalyst switches and IP phone systems including Unity and Cisco Unified Communications Manager. Configure and deploy Windows Deployment Systems.

Provided telephone support and responded to support requests through a ticketing system. Interacted with customers and resolved their issue in a friendly and timely manner. Worked in teams to provide support to a group of clients by sharing knowledge and experience. Gained experience supporting Citrix and larger Active Directory environments. Leader of design and manufacture of a mount for thin client computers.

Was responsible for maintaining electronic classroom lecterns and worked as a front desk assistant in the ATC office. Helped students and faculty/staff members rent equipment (laptops, video recording equipment, document cameras, etc.) for school related work. If necessary, would educate those who were renting the equipment on how to use the equipment. Was also responsible for re-imaging laptops and maintaining equipment after rented equipment was returned.

Held office hours throughout the term to act as a resource for both undergraduate and graduate students enrolled in the Telecommunications Management course at WPI. Provided advice and explanations to students regarding complex network design concepts.

Worked on the extension of the Vendor Performance and Relationship Management System as part of the Major Qualifying Project for Worcester Polytechnic Institute

Maintained a network of over three hundred computers in a Cisco and Active Directory environment with one other technologist. Worked with Windows Server 2003/2008, Cisco CallManager, Cisco Unity, Cisco networking hardware, JAMF’s Casper Suite, and Deep9s content filtering software. Supported a lab of over 20 Macs and one Apple Xserve.