Greg Krason, Pmp, Csm Email & Phone Number

Marietta, Georgia, US

Denver, CO, US

Managing Microsoft Dynamics 365 software implementations including D365 Finance and Supply Chain Management (Finance & Operations) and D365 CE (CRM) for large manufacturing and distribution business.

Englewood, CO, US

• Manages the implementation of enterprise software solutions for external customers in the public sector. Following the PMBOK methodologies and principles, manages all aspects of the planning, execution, monitor &.
• Infor Enterprise Asset Management
• SaaS deployment
• 25,000+ mobile assets managed in the Infor EAM system
• 500 named users representing 31 agencies and departments
• Directed the work effort of project stakeholders per the project schedule

• Managed daily operations of the professional services organization responsible for delivering benefits to customers across the Americas. Provided the leadership to improve implementation methodologies, and improve.
• Provided $2.5M+ in annual services revenue to the business by delivering SaaS solutions and consulting.
• Negotiated annual contract renewals worth $250K+ with top tier customers.
• Slashed 30 days from time-to-value by redesigning software implementation methodology.
• Improved billable utilization rate by 10% YoY by actively measuring and monitoring key metrics.
• Salvaged 2 customer projects by addressing issues head on with customer’s Senior Vice Presidents.

• Managed SaaS and on premise implementation projects ensuring that deliverables were on time and under budget. Following a project methodology, prepared project plans, created resource schedules, managed execution.
• Managed 25+ customer implementations and upgrades in the Amazon cloud and on premise.
• Managed transition of 8 “Live” customers to the cloud (SaaS) deployment model.
• Managed 3 successful projects in Latin America overcoming challenges with language and culture.
• Received high commendation from Newmont Mining executive for delivering a successful project.

• Provided technical consulting to customers across North America and South America. Primary point of contact with customer IT groups regarding server provisioning, software installation planning, and integration between.
• Installed 6+ OAS systems in a combination of on premise and cloud (SaaS) deployments.
• Delivered training to customer system administrators.
• Supported sales executives by providing technical input to the sales proposals.
• Made technical presentations to prospective customers during sales cycles.
• Managed the customer support (helpdesk) and provided Tier 2 support on technical issues.

• Performed a variety of specialized services for Mincom customers and staff related to the Business Objects reporting platform.
• Investigated system configuration issues during implementations
• Coached and mentored client system administrators on the Business Objects platform
• Utilized online meeting tools (WebEx, GoToMeeting) to diagnose problems with customers
• Trained customers on use of BusinessObjects Central Management Console and Supervisor
• Modified and maintained Business Objects universes and Web Intelligence documents.

• Designed enhancements to the financial modules in the Ellipse application and provided expert technical support to our customers.
• Prepared functional design documentation based on customer requirements
• Wrote technical design documents for use in program development
• Coded program chaneges and enhancements tomthe Ellipse ERP system
• Analyzed and resolved technical issues reported by customers
• Coached junior engineers

• As Support Manager, I had full responsibility for ensuring that issues submitted by customers were resolved correctly and on time.
• Managed team of 20+ business consultants and software engineers
• Delegated work to individual consultants and engineers
• Monitored progress through one-on-one meetings, team meetings, and through management reports
• Reviewed the code change for quality and fit ensuring programming standards were observed
• Facilitated regular meetings with customers to discuss performance goals and objectives

Executive Mba, Master Of Business Administration

Bs, Computer Information Systems