Greg Laberge Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Bloomington, Minnesota, United States

Minneapolis, Minnesota, United States

Converted from contractor with AVI-SPL to FTE with West Monroe. Primary duties: AV engineering and support. Daily systems monitoring via Poly and Crestron services. Service vendor management and coordination. New office/Remodel build proposal and design. Purchasing, and inventory management. End user training, documentation creation and management. Zoom and Teams environment management. Secondary duties: Help desk support for local offices. Technical training/mentoring for end user support technicians.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Primary duties: AV engineering and support. Daily systems monitoring via Pexip then Poly resources. Service vendor management and coordination. New office/Remodel build proposal and design and negotiations. Purchasing and inventory management. End user training, documentation creation and management. Zoom, Teams, Webex, and automated phone conferencing environment management. Live event management and production. Secondary duties: Phone infrastructure support. Trading floor IT support lead/tier III support. Backup SCCM package creation/distribution.

Saint Paul, Mn

Primary Duties: SCCM deployment finalization. Patching, OSD, Software Deployment, USMT, Architecture Refinement, Reporting. Service desk lead/Tier 3 ticket support. Skype for Business to Teams transition, focus on Teams Rooms deployment. Secondary Duties: Documentation refresh, ticketing system management, change management deputy (lead change meetings, document change orders.)

St Paul, Mn

Primary Duties: Brought in to transition server patching to SCCM patching and SCCM OSD for new servers. Secondary Duties: SCCM administration, Team training for future patching, Inventory Management, AD administration. Server helpdesk duties.

Greater Minneapolis-St. Paul Area

Primary Duties: Helpdesk start up, new ticketing system, new desktop support standards, user training, documentation. SCCM implementation/finalization. Inventory management, ordering. Secondary duties: Backup for network and systems administrators. Application server management.

Austin, Texas Area

Primary Duties: Help desk support. tiers 1-3. SCCM packaging implementation and management, OSD. Desktop engineering, inventory management, new software analysis and implementation. Video conferencing project work. Secondary duties: Summer intern leadership (2016 & 2017), SCCM Patching backup, application server administration.

Minneapolis

Primary Duties: Help desk support, tiers 1-2. SCCM Implementation and administration, packaging and OSD. Print environment management. Vendor management. Secondary duties: AV engineering during transition to Cisco endpoints. Remote office travel, support and other IT duties.

Help Desk Support