I manage the support, marketing, and sales growth of TheraScribe globally.

Responsible for buying products, determining resale value, and photographing and posting items on eBay and social media sites.Responding to customer questions via email and chat. Mantaining supply chain of products from various sourcesShipping sold products to customers

I managed a 2.5 million dollar book of business a year and covered the entire United States. I understand and recommend products based on needs, materials, and processes the customer uses. I am responsible for overseeing custom projects from RFQ to full production, by working will all of the departments to ensure deadlines are met and the product is delivered to the customer correctly. I grew my assigned book of business by 35% in 2017 over prior year.I received the Up-Sell Cross-Sell… Show more I managed a 2.5 million dollar book of business a year and covered the entire United States. I understand and recommend products based on needs, materials, and processes the customer uses. I am responsible for overseeing custom projects from RFQ to full production, by working will all of the departments to ensure deadlines are met and the product is delivered to the customer correctly. I grew my assigned book of business by 35% in 2017 over prior year.I received the Up-Sell Cross-Sell Champion Award for 2017 by learning about what the customer does selling additional products the customer uses but purchases from a competitor. Show less

The Quality Improvement Specialist provides individual and team skill development to a team of inside sales reps using targeted sales techniques and motivation as a driving force to surpass goals individually and as a team.Training and Development• Monitor sales rep call activity through a combination of remote call monitoring and side-by-side observation to identify performance gaps and areas of opportunity.• Coach sales reps on core competencies, including but not limited to… Show more The Quality Improvement Specialist provides individual and team skill development to a team of inside sales reps using targeted sales techniques and motivation as a driving force to surpass goals individually and as a team.Training and Development• Monitor sales rep call activity through a combination of remote call monitoring and side-by-side observation to identify performance gaps and areas of opportunity.• Coach sales reps on core competencies, including but not limited to, basic sales process, earn the right, pitching, overcoming objections, communication, time management and multi-tasking.• Meet regularly with Sales Managers providing feedback on patterns and trends of sales reps observed during call monitoring.• Meet regularly with Training Manager to provide recommendations for ongoing training opportunities based on observations during call monitoring and other coaching sessions with sales reps.• Attend and support training classes and workshops when required.• Facilitate positive employee relations by fostering an environment of open communication, approach-ability, and fair and consistent treatment of employees.Sales Activity• Create plans to help reps execute call strategies that improve account penetration, build pipelines, and close new and existing business (i.e. scheduling call blocks, tagging, scripts, etc.).• Contribute to the development and training of call strategies (i.e. scripting, call blocks, etc.).• Monitor sales teams’ accounts and ensure sales reps are effectively managing their account base and develop targeted strategies as needed. Resources• Monitor SalesForce to ensure sales reps are logging activity properly and leaving accurate and robust notes, etc.• Ensure sales team is leveraging training materials and resource documents. Show less

Career Builder (Gannett DESC) is a team of business-to-business inside sales professionals who help employers across the country maximize their recruitment efforts.• Sold over $460,000.00 dollars in new business and continued business during 12 months (Average of 109% of sales goals).• Ensured high level of daily performance by completing both 50-60 calls with clients daily.• Continuous growth of existing client base and generate new revenue by both… Show more Career Builder (Gannett DESC) is a team of business-to-business inside sales professionals who help employers across the country maximize their recruitment efforts.• Sold over $460,000.00 dollars in new business and continued business during 12 months (Average of 109% of sales goals).• Ensured high level of daily performance by completing both 50-60 calls with clients daily.• Continuous growth of existing client base and generate new revenue by both prospecting new accounts and increasing spend in existing accounts.• Continuously work to uncover client needs in order to offer appropriate solutions, negotiate price and close accounts on the phone.• Continue to help and mentor new and tenured employees to ensure both their and the company’s success. Show less

A global publishing company that specializes in publishing and marketing its products to professionals and consumers, students and instructors in higher education, researchers and practitioners in scientific, technical, medical, and scholarly fields. • Promoted to sell and support TheraScribe, a complete office solution for treatment planning, documentation, and client record management system and all associated products meet/exceeding year over year sales objectives by 20%.• Sold two… Show more A global publishing company that specializes in publishing and marketing its products to professionals and consumers, students and instructors in higher education, researchers and practitioners in scientific, technical, medical, and scholarly fields. • Promoted to sell and support TheraScribe, a complete office solution for treatment planning, documentation, and client record management system and all associated products meet/exceeding year over year sales objectives by 20%.• Sold two million dollars in sales/services through presentations via WebEx and Teleconferencing.• Provided sales quotes to prospects generating and average of 60% in add on products and services.• Identified and signed several dataset partners and resellers – which generated 35% of annual product sales.• Awarded Outstanding Sales in Professional and Trade Division, Wiley Publishing • Member of the therascribe.com redesign team which generated 50% client growth once the site went live.• Provided software training to all customers from solo practitioners to large mental health facilities. Show less

• Provided customer support all print and electronic products via chat, mail, phone, fax, e-mail, and online incident tracking tickets generating an x customer satisfaction rating.• Maintained general knowledge and provided training of several products and software.• Successfully beta tested and reported on various software applications prior to release.

• Member of in-house video production crew for games and events successfully working cameras, playback decks, and technical directed live games and events.

Managed and maintained athlete databases, office Information technology, and technical produced live events and fund raisers. Provided software and hardware training to volunteer groups statewide.

Provided technical direction, support, and sales to various companies for their presentation needs.

Assisted with the production of various video projects (lighting, sound, and videographer).

I engineered several live on air shows, produced several recorded spots, and was a Disc Jockey.

I was responsible for displaying all sponsorship banners, setup for pregame activities, and running various sponsored activities for the mens basketball team.