We provide dry cleaning and laundry services at our store front in Golden and free pick up and delivery services throughout the Metro area to residents, business and commercial customers.

On the Fly Colorado owns and operates Denver's premier concierge laundry business, Fluff & Fold Laundry Service. Fluff and Fold provides wash and fold and wash and hang laundry services including free pick up and delivery to residential and business customers across the metro area.

Head of the Sales Operations Group for DISH Business; a team of four managers and twenty-five contributors that ensure sales become revenue and that revenue is as profitable as possible.Key Accomplishments:Managed a multi-million-dollar billing transformation project, migrating an entire base of customers from CSG to Amdocs while building a front-end interface in Salesforce for external sales partners and internal teams.Launched DISH Fiber, a nation-wide, gig speed internet and streaming TV service targeting multi-family housing, student housing and senior living.Specific Responsibilities: Sales Tools & Support – Administration of Salesforce.com instance including development, road map and interface to other internal DISH systems including the Amdocs and CSG billing platforms.Project Management – Work cross functionally with other enterprise teams to launch strategic initiatives, programs and products.Legal/Audit/QA – Provide legal support to the sales team and manage contract turns between customers and legal department. Audit partners and properties to ensure compliance with contract terms. QA data in billing system for accuracy.Financial Analysis/Back Office – Perform A/R and A/P functions for business unit. Set GL and revenue budgets, manage rolling forecast and prepare month end reports, calculate COGS and set annual price increase. Manage monthly commissions reporting for sales team. Develop cash flow models (NVP, IRR, B/E) to evaluate viability of deals, programs and initiatives.Deployment – Manage installation of DISH fiber and bulk TV properties. Provide a white glove customer experience for property owners by providing a single point of contact and coordinating vendors, internal installation resources and material sourcing.Customer On-boarding/Support – Work directly with partners to activate equipment, change programming, answer billing questions and provide any other support necessary to deliver a world class customer experience.

Fifteen years of progressive leadership and responsibility growth starting as a Marketing Director and growing the role to encompass the day-to-day operations of the business. Oversaw accounting, HR, finance, customer success and engagement, supply chain and IT. -Increased annual revenue by 50% by redirecting the sales team and sales process. -Achieved and sustained a 20% decrease in expenses by improving internal processes, consolidating vendors and services, updating office technology, and reducing facility and human resources cost. -Improved employee utilization to nearly 90% while eliminating almost all overtime.

Provided marketing support to both the direct and indirect (partners) sales channels. Designed, administered and tracked sales incentives and contests, wrote marketing copy for products and product groups with product managers. Provided financial analysis for marketing programs, promotions, and incentives. Managed the C-level customer outreach program through the CEO's office.

Sold DSL broadband connections and managed services to Small and Medium Business (SMBs) customers in defined geographic areas. Recruited and managed Value-Added Resellers (VARs) for the direct sales channel. Met or exceeded quota in every non-ramp month.