Greg Logsdon Email & Phone Number

Harden Aura Core servers to Impact Level 5 specifications and ensure Security of Aura Infrastructure. Responsible for design implementation, configuration, daily operation and upgrading of Core Avaya Aura Products including System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), Avaya Aura Device Services, Avaya Session Border Controller Enterprise, Avaya Web Gateway, Avaya Conferencing and Avaya Presence and IX Messaging. Contact Center Products (Elite) SIP Trunks and SIP Endpoints in an IL5 environment.Perform discovery of customer telephony environments for configuration and requirements gathering. Lead active deployment of Avaya Aura UC/CC systems. Develop and implement dial plans, dial plan migration in session manager and communications manager, call routing plan, vectors, VDN’s, IVR scripts. Use Provision to export, modify and import dial plans. Configure voice gateways. Configure and Implement internal CA certificates throughout the applications deployed for the customer. Troubleshoot L2/3 level incidents on core AVAYA products. Participate in P1/P2 escalation calls and provide customer timely updates. Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary.

Morristown, New Jersey, Us

Provide daily support and leadership for Avaya Private Cloud Service engineering activities for various Fortune 500 Companies. Lead/assist with troubleshooting of Avaya related issues and performance of routine system Administration as required. Manage Avaya engineering related activities in an assigned UC vertical (Senior Fault Management). Provide technical expertise and leadership in the support of Avaya PBX, voicemail, VOIP and Session Manager technology. Interface with other engineers and technicians to accomplish project objectives and provide training. Monitor system performance, trouble shoot outages, and manage environments to ensure optimal system performance levels. Ensures all engineering initiatives, and processes are in conformance with Avaya Private Cloud services established policies and objectives.

Troubleshooting of Avaya related issues and performance of routine system issues.Administration as required. Manage Avaya engineering related activities in an assigned global region. Provide technical expertise and leadership in the support of Avaya PBX, voicemail, and CMS technology. Interface with other engineers and technicians to accomplish project objectives. Monitor system performance, trouble shoot outages, and manage environments to ensure optimal system performance levels. Ensures all engineering initiatives, and processes are in conformance with DXC established policies and objectives.

Supported Voice Network Operations for Various fortune 500 customers. Develop Support Structure for Messaging support – acting as Senior Engineer/SME on Callpilot and Meridian Mail issues. MCS5100 Engineer/Administrator for American Airlines, Bombardier, CRH and HSBC, providing full range of voice support for this platform. Installed SIP Innovation Lab for American airlines, provided beta testing/ rollout support of ISMCS MOC client to AA Employee base. Monitor ISMCS and American Airlines alarms, responding to issues with Meetme, and core components. Also support Blackberry Wireless client for ISCMS. Provided Callpilot Performance, Best Practices and Patching Training sessions for Performance Management team.

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Respond to Customer Service Reports/ Service requests using all resources available to resolve issues with CallPilot and Meridian Mail Messaging Systems, ITG Line and CSE 1000 products. Reported design problems caused or affected by the software or hardware, and as necessary created /documented application workarounds. Provide technical expertise to Technology, PLM, Sales and Marketing on Training & Documentation. Identified and documented design deficiencies and, recommended solutions via the Condition Reporting System (CR). Served as Prime contact for Messaging in a team environment with Technology, PLM and other Engineers on New Product Introduction activities for Succession CSE 1000. Wrote support plan for CSE 1000K as part of NPI duties. Responsible for crossover training for Messaging products for all Focus Group Engineers. Participated in VOIP Quality of Service virtual team working network QOS issues utilizing Chariot, NetIQ, Sniffer voice, and other network analysis tools.

Installed and Maintained corporate Novell & NT Servers. Networked PCs and setup User Accounts and Access Privileges for office staff. Installed and maintained corporate Web Server. Implemented and maintain DHCP and Exchange servers. Ensured availability of network services. Diagnosed hardware failures and perform component replacement when necessary. Perform necessary software installations and upgrades. Maintained accurate inventory all hardware and operating systems. Built and maintained Corporate Website – www.bankingsolutions.com Initiated, authored and designed software Help system – Cash Flow Manager. Authored system documentation for all aspects of software support including user manuals, training and operation procedures. Beta Test releases. Supervised Software Help Desk Team. Conducted over 100 training sessions across the United States.

Engineering, Systems Engineering

Bachelors, Computer Science, Economics