Greg Lonick Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Establishment and creation of a new migration practice focused on delivering a premium white-gloved experience for our most Strategic clients.• Executive stakeholder management and governance• Engagement and management strategy definition • Leadership of migration presales function• Development of new processes and documentation• Establishment of best practices for migration and risk management• Service support design and process mapping• Working with large… Show more Establishment and creation of a new migration practice focused on delivering a premium white-gloved experience for our most Strategic clients.• Executive stakeholder management and governance• Engagement and management strategy definition • Leadership of migration presales function• Development of new processes and documentation• Establishment of best practices for migration and risk management• Service support design and process mapping• Working with large enterprise clients to build a modern approach to migration for Web Application Firewall (WAF), Content Delivery Network (CDN) and Zero Trust technologies Show less

Canberra, Australian Capital Territory, Australia

Leading the Integrated Logistics Support Program (ILS) for a multi-year defence program, to deliver support system capabilities for a new application development. • Establishment and hiring of ILS team• Scheduling and financial forecasting for multi-year ILS program• P&L ownership for ILS programAdditional responsibilities• Supporting the Business Development team in the response to RFP opportunities with a focus on producing modern service delivery and management… Show more Leading the Integrated Logistics Support Program (ILS) for a multi-year defence program, to deliver support system capabilities for a new application development. • Establishment and hiring of ILS team• Scheduling and financial forecasting for multi-year ILS program• P&L ownership for ILS programAdditional responsibilities• Supporting the Business Development team in the response to RFP opportunities with a focus on producing modern service delivery and management solution Show less

Melbourne, Australia

Telstra Enterprise > Enterprise Impact ManagementLeading the Telstra Enterprise major incident management team through a transformation program focused on shifting working processes and practices to a customer-first agile approach. • Agile mission lead for a diverse team of 20+ incident managers accountable for delivering a premium customer experience to enterprise customers• Significantly scaled up teams workload and scope of supported customers through the deployment of… Show more Telstra Enterprise > Enterprise Impact ManagementLeading the Telstra Enterprise major incident management team through a transformation program focused on shifting working processes and practices to a customer-first agile approach. • Agile mission lead for a diverse team of 20+ incident managers accountable for delivering a premium customer experience to enterprise customers• Significantly scaled up teams workload and scope of supported customers through the deployment of new workflows, communication transformation, and automation• Leadership of critical incident management team through unprecedented times of disruption including multiple natural disasters, COVID-19 and remote workforce transition• Acted as the accountable delegate for Telstra Enterprise through the Telstra corporate crisis management frameworkAdditional responsibilities• Extended secondment acting as the Enterprise Impact Management Principal, accountable for the incident, problem, and change management experience of Telstra Enterprise customers. Led team of over 30 direct and indirect reports to deliver a refreshed executive briefing program. Show less

Perth, Australia

Telstra Enterprise > Strategic AccountsAccountable for leading a team of Service Delivery Managers across a $40m p/a portfolio of Mining, Oil & Gas clients, based across APJC. • Leadership of 10+ direct and indirect reports focused on delivering world-class customer outcomes and success • Global stakeholder management of customer senior executive and C-level teams• Accountable for all service management and post-sales support deliverables for customer portfolio•… Show more Telstra Enterprise > Strategic AccountsAccountable for leading a team of Service Delivery Managers across a $40m p/a portfolio of Mining, Oil & Gas clients, based across APJC. • Leadership of 10+ direct and indirect reports focused on delivering world-class customer outcomes and success • Global stakeholder management of customer senior executive and C-level teams• Accountable for all service management and post-sales support deliverables for customer portfolio• Leadership of senior governance programs to focus and ensure successful delivery of services and adherence to contracted obligations • Creation, oversight, and delivery of improvement plans to uplift capability and service management across client relationshipsAdditional responsibilities• Extended secondment role as an Account Director for a global mining client, accountable for leading the negotations for a whole of business contract renewal ($24M p/a) Show less

Perth, Australia

Telstra Enterprise > Strategic Accounts• Global stakeholder management of a $20m+ mining customer portfolio• Customer engagement at the executive level including producing and presenting governance reports for senior leadership and C level • Providing leadership to virtual teams supporting a customer or a group of customers • Project assurance, governance, and compliance • Central point contact responsible for incident, change, and problem management outcomes

Perth, Western Australia, Australia

Telstra Enterprise > Customer Project Management• Single point of contact within Telstra throughout the duration of a project, requiring complex and ongoing stakeholder management, performance reporting, management of time, cost and quality targets and adherence to project management methodologies • End to end management of customer infrastructure delivery • Internal liaison with technical, sales, and support teams to ensure customer satisfaction • Highlight projects… Show more Telstra Enterprise > Customer Project Management• Single point of contact within Telstra throughout the duration of a project, requiring complex and ongoing stakeholder management, performance reporting, management of time, cost and quality targets and adherence to project management methodologies • End to end management of customer infrastructure delivery • Internal liaison with technical, sales, and support teams to ensure customer satisfaction • Highlight projects delivered include; BHP - Jimblebar Mine Telco Infrastructure ($8m), BHP - Project Spinifex Telco Infrastructure ($14m), BHP - IROC Regional Remote Operations WAN deployment, WA State Government - Regional Mobile Communications Project ($106m) Show less

Masters Of Cybersecurity

Bachelor Of Commerce (B.Com.), Management And Information Systems