Global Service Owner (SO) for Meta MNA and Edge POP Server CDN support delivery and Americas ISP External-Facing Support (EFS). Oversee network engineers, specialists, technical program managers, and engage third-party partners and vendors to improve operational KPIs and customer success. We deliver operational excellence to over three billion users worldwide for Facebook, Instagram, WhatsApp and cloud computing/gaming applications.Managed exponential network growth (3X in 5 years) across over 200 countries with sublinear headcount growth driving process innovation, operational efficiency, and client valueHandled complex vendor component-level quality-assurance issues with major IT equipment supplier, including trend analysis and raising awareness with key stakeholdersRecruited and hired engineers developing a collaborative team culture with negligible attritionDeveloped and taught new AI course to four verticals including use cases of Metamate, ChatGPT and AI tools for data analytics, code development and optimizationOnboarding new global MSP to Meta operations and overseeing cross-training, knowledge transfer, and content developmenet including MOPs, SOPs and hands-on case studies

Consulting technical program management for Meta (Facebook) global CDN and big-data operational metrics.

Based in Silicon Valley, Buildera is a pioneering start-up at the forefront of developing and delivering innovative solutions in environmental data acquisition and structural monitoring. Our product range includes cloud and mobile-connected data logging systems, state-of-the-art structural crack monitors, and advanced engineering design software. These products and services cater to a diverse clientele, including architects, contractors, geotechnical and structural forensic engineers, building officials, inspectors, and property owners.What sets us apart is our commitment to leveraging cutting-edge technology, such as 3D printing, for rapid prototyping and customized solutions tailored to specific customer needs. Our expertise spans the dynamic fields of construction, sensing, and industrial automation, enabling us to offer unique and efficient solutions.Additionally, Buildera extends its expertise in the form of business consulting services. We assist equipment and software companies in enhancing their product strategy, improving product usability, and expanding distribution channels.Stay connected with Buildera on LinkedIn for the latest insights, including white papers, case studies, and announcements of our innovative new products. Follow us here: https://www.linkedin.com/company/buildera

Advisor and volunteer for Rutgers University's continuing education program, specializing in big data curriculum. I provide expertise on applying big data and analytics in diverse databases and across various departments. Collaboratively working with senior executives and board members, I help tailor the program to meet the specific needs of West Coast students. Additionally, I mentor students on career development and the practical use of big data for strategic insights and enhanced business performance.

LeakSentinel®, a cutting-edge insurance-technology startup, is driven by a team of seasoned experts in consumer and professional electronics engineering from Silicon Valley. We specialize in developing AI-powered home IoT solutions designed to proactively prevent and mitigate residential structural damage, all at an unparalleled value.Our flagship product, the LeakSentinel Wi-Fi water shutoff actuator and sensor, represents a breakthrough in home safety technology. With its patented design, it effortlessly clamps onto existing residential gate and ball valves, enabling automatic water shutoff in case of a leak — all without the need for cutting pipes.At LeakSentinel, we are eager to explore business and partnership opportunities. We welcome inquiries from a wide range of interested parties, including insurers, IoT ecosystem partners, distributors, investors, the media, and end-users. Join us in revolutionizing home safety and mitigating water damage with innovative, accessible technology.

As an MVP customer advisor to Box's leadership team, I specialize in cloud collaboration and file-sharing services, catering to both enterprise and small/medium business applications. My role involves offering strategic insights on product development and the roadmap, focusing on Box Notes, metadata, mobile applications, and specific vertical requirements, particularly in 3D rendering/previewing and content sharing.

Strategic advisor and board member of Silicon Valley startup focused on a global seismic early warning system leveraging crowd-sourced mobile technology and cloud computing.

SENIOR DIRECTOR, CUSTOMER SERVICE OPERATIONS• Led a team of over 50 professionals, including senior managers and directors, in the BRS division's Data Domain product line during a period of hyper-growth, increasing annual revenues by 500%.• Implemented innovations and real-time analytics across various functions, elevating CSAT and KPIs to unprecedented levels within EMC product lines. Recognized with the Gold Excellence@EMC Award and multiple Annual EMC Innovation Awards.• Managed areas including Business Insights (real-time BI and KPIs using Tableau Software), New Product Introduction, E-Services (CRM and web infrastructure with Salesforce.com, ePeople, Oracle MySQL), Knowledge Management, Services Enablement, Technology Partnerships, Product Management, and Logistics with Unisys.SENIOR DIRECTOR, BUSINESS OPERATIONS, AMERICAS | GLOBAL SERVICES• Oversaw Global Services Operations in the $4B Data Protection and Availability Division, focusing on business insights, efficiency programs, and channel-partner enablement, using Tableau Software for metrics and analytics.• Led a major software case enablement initiative as part of the Data Domain/EMC IT services transformation project.• Actively participated in EMC Diversity programs, including the Silicon Valley Asian Circle and EMC Speed Mentoring, providing career guidance and mentoring to professionals of diverse backgrounds.

Led the development of a high-performance team focused on driving global sales and expanding channels, including VARs, systems integrators, OEMs, and strategic technology partnerships, for comprehensive content delivery networking infrastructure solutions. Our areas of expertise spanned a wide range of applications, such as mobile media, Web 2.0, social networking, CDN/streaming services, cloud and SaaS, IPTV, telecommunications, broadcasting, enterprise, public sector (including defense), video surveillance and security, telemedicine, high-tech, education, and embedded systems.I actively explored diverse sales opportunities, innovative business models, and strategic partnerships, contributing significantly to the company's growth. This culminated in the successful acquisition of our company by RGB Networks in June 2010.

Led global industry and sales/market development of NetApp enterprise storage systems into digital media & entertainment verticals including Internet content distribution, convergence, animation/rendering, production, and broadcast-related applications.

Expanded Avid systems-integrator channels and OEM business across multiple Avid companies, including Avid broadcast/post, Digidesgin, M-Audio, Softimage, Medea, and Sundance Digital.

Responsible for driving and overseeing direct and indirect channels of broadcast products for overall Americas sales region. Achieved 109% of quota in the midst of being acquired by Avid Technology.

P/L accountability, product management, partner alliances of broadcast networked solutions for news and workgroup editing. Handled complex contract negotiations with major media companies and others. Focused on restructuring business towards higher margin, more profitable deals while renegotiating legacy contracts.

Led team of 35 marketing and engineering professioanls, driving top-line growth and bottom-line profit of broadcast video servers. Grew sales by 25% through aggressive customer engagement in Americas, Europe, and Asia-Pacific regions. Principal participant in evaluation and due diligence of several merger/acquisition candidates in Europe and North America. Direct impact on successful sales of multi-million dollar complex broadcast systems worldwide.

Drove Pinnacle's foray into broadband streaming and encoding. Oversaw development and introduction of multiple award-winning products including StreamGenie and StreamFactory Web Media Encoders. Developed strategic alliances and customers with Microsoft, RealNetworks, Pathfire, Akamai, Intel, Eutelsat, NTT-DoCoMo, China Telecom, Speedcast, and others.

Managed salesforce for all direct, indirect, VAR and SI sales channels of enterprise-class media automation systems in the US, Canada, Latin America, and Asia-Pacific region, including Japan. Built/hired global sales force, consulting services group, and revamped sales comp plans, driving annual revenue from $12M to over $30M in profitable systems sales with 80%+ gross margins. Implemented SalesLogix CRM. Started as Western Regional Sales Manager, driving key sales with leading media companies, including Fox Digital.

Sold HP media and broadcast MPEG servers to major accounts and television stations in Western region. Consistently met/exceeded $1M quarterly quota.

Appointed by GM in 1992 to identify, analyze, quantify, and spearhead growth opportunities including digital imaging, video servers, and peripherals for the broadcast, video-on-demand (VOD), post production, and video printing industry. Drove HP's commercial advance into digital imaging with world's first plain paper video printer - the HP VidJet Pro, resulting in two US patents.

Business development for communications test equipment focsued on US and Asia-Pacific region. Managed product marketing engineers, developed marketing collateral, paid seminars on radar testing, and linked 3rd-party CAE to HP hardware.

Managed five production engineers and two production supervisors of $10M/year communications equipment product line. Applied process improvement (TQC) to ensure smooth daily production, low inventory, and JIT manufacturing. Started as production engineer developing automated test systems. Promoted to engineering supervisor after one year on the job.