Product Owner, Training Content Developer, And Scrum Master
Product Owner for a knowledge base for a government health organization- Collaborated with the client to define requirements for knowledge base development, resulting in a tailored product that met 100% of client requirements- Developed and recommended cost-effective and low-maintenance solutions by analyzing contractual obligations and client requirements, saving the client significant annual costs.- Directed the successful installation and integration of Confluence within an AWS cloud environment- Led the design and development of prototypes through collaboration with the UI/UX teams, facilitated weekly stakeholder feedback sessions, and integrated enhancements into the final solution to reduce customer support call volume- Directed the development team through the software development lifecycle for a Confluence-based solution, decomposing, and documenting requirements in Jira, delivering the product ahead of schedule.- Designed reusable content templates to host 150+ multimedia solutions, streamlining maintenance- Developed the strategic plan, solution, and product roadmap for the knowledge base.Training Content Developer- Led focus group sessions across 9 program increments to gather and analyze user feedback on product functionality, driving improvements and enhancements.- Designed and implemented end-user surveys using Survey Monkey to capture and analyze user reactions and insights.- Synthesized and communicated collected information to the product team and project stakeholders- Transformed feedback into raw data for integration with Power BI, creating data visualizations that enabled the client to assess end-user acceptance.- Developed detailed training materials using Adobe Captivate, enabling end-users to familiarize themselves with the product prior to its release.Scrum Master- Created epics and user stories during program increment planning using Agile methodology.- Coordinated work activities for two teams using Jira.
