Greg Luptowski Email & Phone Number

Pre-Sales, Large deal approvals, Client onboarding and implementations, third party integration

Richardson, Texas

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Dallas-Fort Worth Metroplex

Richardson, Tx

As Global Education Solutions Manager, I defined prioritized and executed strategies for delivering Harman solutions for the global Education market. I also worked as the PM for the Audio/Video products. I designed and implemented the strategy that fulfills the objectives, maximizes revenues, profits, and market share of the company while streamlining overall operations pertaining to business development, and customer service. Along with this, I outlined the long-term vision and goals for each account, mapped with short-term strategies and action plans to achieve the goals. I also played a pivotal role in vision building, goal setting, and restructuring of the organization along with client relationship management.Achievements: • Product roadmap development, pricing, business cases for new solution/product development investments for global education; working with BD/Sales team, maintained and exceeded quarterly goals• Collaborated closely with customers, creating empathy maps for user needs translating to product gaps and integration, leading to creation of new products• Competitive analysis to maintain product awareness and solution performance for all products; Zoom integration was one result• Maintained company websites for product updates, sales/marketing material, training, and user documentation• Created business plans for bringing eight new global AV products to market with a revenue of $40M/Year. All products were self-validated in a self-built test lab at zero cost to the company. Led six product teams consisting of internal and external technical staff to deliver product feature set, including self-testing.

Dallas/Fort Worth Area

As the Director of Product and Innovation, I spearheaded the introduction of new business providing end-to-end reporting, prediction, and discovery through hospital EMR systems and HUD compliant connected care coordination for homeless shelters. In addition, I also championed the team through company saving customer certification.Achievements: • Led Technology Team of 11 engineers for 4 Products. Agile methodologies. E2E: Requirements, Implementation, Validation, Support• Successfully launched three new analytic data models, reducing hospital readmissions through new AWS SaaS-based solution• Introduced new SDLC policies for increased compliance and E2E customer monitoring leading to increased software quality and awareness via SaaS based solution• Led multiple NPIs and onboarding of new customers, including customer certification, noted as "saving the company."

As the Director of Product Management, I spearheaded the introduction of Business Messaging, Mobile Apps, and Free Range Wireless. I planned and designed the product strategy and roadmap. I was also the Sales Engineer for the global sales team. I monitored and analyzed all marketing and sales reports received from the sales team.I managed the product portfolio. I brought Tango products to Cisco Solutions Plus & GPL, including integrating Tango with HCS Collaboration, Jabber, and BE6k/7k products.I worked with other departments as and when required to ensure alignment of company goals, as set by senior management, and ensured that the business growth strategies were met. Furthermore, I planned & conceptualized various approaches to achieve business goals aimed towards the growth in business volumes, as well as, profitability.Achievements:• Successfully launched three new SaaS-based business mobility products to market, increasing monthly revenue for Tango.• Introduced Tango's first mobile app for Android, iOS, and BB, opening Tango to new markets• Delivered over 30 new product enhancements, throughout three major software releases, focusing on moving the platform to a SaaS environment. Produced new Customer, Sales, Marketing and Product documentation per feature• Grew number of customer engagements by more than 100% through the website and new vendor relationships

Richardson,Tx

I coordinated and served as a liaison for third-party developers Mavenir, Genband, Acme Packet, Amdocs, Ericsson, and Summit-Tech. I directed day-to-day activities of an overall team of 30+ engineers, consisting of MetroPCS Operations/Engineering and third-party developers. I tracked the project progress daily and reported to the CEO/CTO, determined and assigned the workflow requirements. I planned & conceptualized various strategies to achieve business goals aimed towards the growth in business volumes and profitability.  Monitored multiple ongoing test activities, reviews, requirements, test plans, marketing, and launch-related activities.  Salvaged existing project weeks behind schedule; successfully launched two months from hire date, receiving a promotion.Achievements: • Improved collaboration across operations, network, and engineering and six third-party vendors through twice-daily meetings, test plans, and owner identification for each area. Communication• Introduced new test methodology for mobile app, reducing project delivery time and increasing customer CSAT

Frisco, Tx

Directed Network Optimization initiatives focusing on future strategies for Genband product portfolio. Provided training and marketing materials for sales team. Served as liaison to CEO, CTO and CMO. Participated in various trade shows, speaking engagements for focus groups. Performed Systems Engineering tasks for customer bids on entire product line to determine best fit, sizing and pricing; customers included Comcast Corp., Sprint-Nextel Corp., T-Mobile, MetroPCS, Frontier.• Successfully launched 2 new products (DPI & Call Server) after partnering and acquisition of products.• Produced assessment and cost analysis for building video across MGW and Call Server products, resulting in not proceeding with MGW and CallServer, but video side project with DPI.• Increased new customer partnerships by 10% through webinar education, digital marketing and trade shows.• Built DPI demonstration lab and sales demo unit at no cost to company by using spare parts, assisting sales team with an easy to use and visualize to customers the complexities and value of DPI.

Plano, Tx

Assigned to build a compact, self-contained cellular network-in-a-box enabling a secure emergency network for real-time mission-critical voice, video, data and sensor communications at any location. Served as SME on Security, OA&M/FCAPS, Network, WiFi Mesh, and Cellular.• Introduced 25 new features, working with 50 engineers, leading to 10 customer Proof of Concepts leading to new revenue.• Conceived and produced via third party, video game training to increase Sales/Engineering acceptance training.• Improved overall product network and security standards for evaluation by 5 U.S. government/DoD entities.As a Senior Product Manager, defined requirements for new features, managing software stream, interface into Genband design, test, support, PLM, and documentation. Led customer and internal training. Collaborated with regional account teams on RFX responses, bids and feature activity, customer updates on product roadmap and features. Designed/managed BU website.• Built a security lab at zero cost from unused equipment to address customer security requirements. Saved company millions of dollars, eliminating need for costly external provider. Lab led to product changes to address deficiencies.• Introduced over 35 new product features, working through 500 global engineers, leading to an increase in sales.• Eliminated 4 MGW models, saving company millions of dollars in development costs, receiving Star Award.• Improved MGW and IMS capabilities through feature enhancements and vendor relationship improving end sales.

Plano, Tx

Saved company millions of dollars, building security lab at zero cost, led to product changes to address deficiencies• Introduced over 35 new product features, leading to an increase in sales• Eliminated 4 MGW models, saving company millions of dollars in development costs, receiving Star Award• Improved MGW, Core and IMS capabilities through vendor relationship improving end sales

Richardson, Tx

• Saved business unit $6M+ and $2M on separate projects, enabling company to retain customer’s business.• Introduced over 15 new product features working through 500+ member engineering team.• Eliminated unnecessary UMA solution via business case analysis, saving company millions in development costs.• Optimized network IP core through internal and external vendor partners, increasing product competitiveness.• Delivered high profile WPS project with local and offshore team on accelerated schedule, expanding training program. Exceeded project timeline by delivering ahead of schedule, allowing both internal and external customer early access.• Delivered first-of-its-kind Lawful Intercept solution for VoIP into standards body, completing project ahead of schedule.• Delivered and developed first nomadic location information solution for VoIP/911 calls, increasing product sales.• Awarded patent “Address Translation Change Identification”, (No. 6,993,595 B1); Co-authored additional patents.• Introduced 25 features and 3 solutions over 5 releases through 12 local and 6 offshore teams.• Delivered large-scale capacity project through 40-member, multi-site design team. Received Nortel Award.• Delivered IS41 to GSM GW through offshore and 3rd party vendors. Received Nortel Award.

Richardson, Tx

• Delivered high profile WPS project with local and offshore team on accelerated schedule• Exceeded project timeline by delivering ahead of schedule, allowing both internal and external customer early access• Expanded and improved training program

Richardson, Tx

• Delivered first-of-its-kind Lawful Intercept solution for VoIP, completing project ahead of schedule• Delivered and developed nomadic location information solution for VoIP/911 calls, increasing product sales• Awarded patent “Address Translation Change Identification”, (No. 6,993,595 B1); co-authored additional patents• Introduced 25 features and 3 solutions over 5 releases through local and offshore teams

Richardson, Tx

• Delivered largest capacity project through 40-member, multi-site design team. Received Nortel Award• Grew development/test team by establishing offshore start-up team from 4 contractors to 180+ members, saving division money in personnel costs• Delivered GSM to CDMA switch, enabling provider to stay in business• Delivered first development activity into UMTS, including integration with cross LOB and multiple-site development

Richardson, Tx

• Introduced multiple standards compliance to software, allowing customers and business to be competitive• Delivered IS41 to GSM GW through offshore and 3rd party vendors. Received Nortel Award• Reduced software complexity through decoupling efforts• Delivered software enhancements still used by wireless networks today

Plano, Tx

Designed, implemented and maintained multiple-site/worldwide toll tag software for front-end data collection, back end billing and data interface for various systems, including Dallas North Tollway, Oklahoma OTA and Houston EZ Pass. Collaborated on development of next-generation electronic toll tag system utilizing DigiCash system.Served as liaison to Japan’s Transportation Agency to create nation’s first wireless toll tag system.