Greg Mack Email & Phone Number

Washington, D.C., US

Providing shippers with secure, safe, and cost-effective parcel fulfillment solutions that delight their customers.

Eindhoven, North Brabant, NL

CREATING MOMENTUM, DELIVERING RESULTS.SPARQ360 is a global consulting and technology company that helps clients to optimize their global SUPPLY CHAIN and implement effective SUSTAINABILITY solutions. A unique combination of people, process and technology identifies opportunities, designs future proof strategies and implements the solutions in an effective.

Brentwood, TN, US

• Championed teams to design the enterprise delivery and shipping services strategy implementation plan. Oversaw and led direct and indirect teams in successfully growing the company’s core services supporting the.
• Spearheaded multi-year dotcom fulfillment strategic plan by aligning key stakeholders, analyzing data, and providing a critical capability to support the enterprise strategy of doubling growth of dotcom sales.
• Guided scaling of Same Day Delivery capability, doubled volume annually that boosted dotcom sales from 0.5% to 1.0% of total sales by unlocking to-home fulfillment of in-store only inventory.
• Improved on-time performance from 90% to 95% and delivered an industry leading Customer Satisfaction rate consistently of 75%+ by renegotiating contract with incentive options that enhanced performance and decreased.
• Led dotcom system enhancements for order weight and distance, driving a 14% reduction in expense per delivery and increasing dotcom sales profitability.
• Designed structures with all third-party providers for continuous operational improvements and optimization to augment delivery cost and enhance the customer experience.

Richfield, Minnesota, US

• Galvanized teams to support fulfillment operations for $15B dotcom business; a maniacal focus on the customer experience on 75M orders, while balancing expenses and delivering desired financial outcomes. Directed teams.
• Program business leader for multi-carrier strategy. Implementing new operational and system capabilities across eCommerce/OMS, Warehouses, Stores, and Transportation improving shipping speed from 3 days to 2 days while.
• Devised and spearheaded the Same Day delivery strategy utilizing industry research, aligning stakeholders, and contracting new carriers enabling a competitive capability driving 7% new growth of dotcom sales.
• Led a broad cross-functional team to identify and execute system enhancements through continuous innovation sessions that drove a 30%+ expense reduction in per-order fulfillment which enabled dotcom channel.

Richfield, Minnesota, US

• Oversaw team in ongoing management and operational improvements for $1.4B+ Domestic US Transportation Operations. Created and exceeded budgets and achieved on-time performance goals.
• Developed and implemented sustainable process for annual Carrier Contracting and carrier portfolio strategy, by aligning internal and external stakeholders and delivering $87M expense reduction to enterprise.
• Strengthened growth of Domestic and Direct Import Collect Vendor Freight Programs by aligning stakeholders and vendors, resulting in $500K+ in annual profit gains to company.
• Directed decrease of parcel shipping expenses by $100M and ensured continued dotcom volume growth (from 1% - 5% total sales) by negotiating contractual commitments aligned to business needs.
• Oversaw employee development program, improving employee Gallup eVoice survey scores by 8% and lowering team turnover from 75% to 35%.

Richfield, Minnesota, US

Responsible for leading a team of ten people, partnering with a diverse group of cross-functional partners, to develop and implement a new strategy for demand planning service labor for a workforce of fifteen-thousand technicians. Leading, developing and implementing a methodology for demand planning service repair parts to reduce inventory levels and.

Richfield, Minnesota, US

Responsible for leading a team of ten people that directly supported a field organization in managing the operational model for Mobile and Appliance installation. Identified and developed operational improvements with cross-functional teams to improve the customer experience and improve net operating profit outcomes. Vendor performance management and.

Richfield, Minnesota, US

Responsible for leading a team of twenty-five people that built and sustained the operational models for both services repair and services fulfillment businesses, while providing direct operational support to a field management organization. Project leader of a cross-functional group that defined: the strategy, operational model, planning, systems.

Strategy & Implementation Exec Course, Business, Management, Strategy, Change Management

Electrical And Electronics Engineering