• Increased overall operations of 816 unit property which generates 960K annually. • Manage Accounts Receivable and Accounts Payable resulting in a 7% decrease in expenses. • Manage all accounts in default and successfully increase Monthly Revenue • Operate internal POS system which manages collections, revenue management and forecasting. • Manage daily inspections of asset to ensure Risk Management and quality of Products and Services • Process and submit all financial reports to corporate and investors

Manage overall operations of the company.

Contacted delinquent customers to re-establish payment patterns, and negotiated or re-negotiated payment schedules to avoid foreclosures. Provided superior customer service in high volume (up to 100 inbound calls per day) environment. Prepared documentation for loan Repayment Plans, HAMP Modifications (referred 8% of daily accounts), HARP Refinance and Loss Mitigation. Originated and worked FEMA Disaster. Developed and maintained portfolios on Conventional, Fannie Mae and FHA accounts Forbearance Plans for affected borrowers.Increased daily revenue, bringing 3 to 5 accounts current and netting $15K to $50K, by using strong collection efforts through dialing campaigns.Recognized monthly for exceeding all goals and expectations; including closing 5 to 10 repayment plans and netting $27K+ daily.Educated in REO, Escrow, Bankruptcy, Tax, Insurance, Foreclosure, Mortgage Insurance and HELOC. Maintained 100% Schedule Adherence throughout position tenure.

Directed daily operations and all phases of property management; ensured optimum operational and financial performance; including personnel / contractor recruitment, leasing, collections, resident services / retention, maintenance, administration and safety / legal compliance. Performed periodic reviews of agreements and oversaw inspections of building exteriors, units, offices, parking areas and property perimeters. Managed eviction process and legal correspondence.Increased annual revenue to $2.7M with asset revenue at $1.5M by successfully managing multi-family property from construction into permanent finance, as Property Manager with Bohannon Development.Successfully maintained a 93% occupancy rate by effectively originating, approving and /or declining rental / lease applications utilizing property management software. Decreased annual expenses $27K, resulting in 8% annual NOI.

•Increased monthly revenue from $170K to $195K over a 3-year span•Managed a successful resident retention program and achieved an average occupancy rate of 91%-94%•Received “Manager of the Year Award” in 2007 and 2008 and “Risk Management Award” in 2007 and 2008•Recruited, supervised and trained the Assistant Manager, Leasing Consultants and office staff•Prepared and administered annual operating and capital budgets; managed over $2.3M in annual revenue•Processed invoices and posted account payables; prepared bank deposits and reconciled monthly statements•Audited property files, general ledgers, income statements and balance sheets•Processed bimonthly payroll for eight employees; generated monthly financial and occupancy reports for the corporate office•Managed a major 2-year renovation project with responsibility for overseeing contractors, inspecting workmanship and approving bids and invoices; assisted the Controller with due diligence surveys during acquisition stage•Conducted market research to determine competitive rental rates in the local area

• Implemented a successful resident retention program, and achieved an average occupancy rate of 89%-92% • Received “Assistant Manager of the Year Award” in 2004 • Received “Bookkeeper of the Year Award” in 2004 • Processed invoices and posted account payables/receivables and created spreadsheets that tracked A/R • Prepared bank deposits and reconciled monthly statements • Monitored operating expenses staying within/under budget • Audited delinquent accounts and communicated with collection agency • Involved in the due diligence process during property acquisitions