Greg Massott Email & Phone Number

Newark, DE

• Issue pre-sales support through design of fiber optic connectivity products into customer applications.
• Administer post-sales technical support, product testing, programming, and repair proficiency.
• Lead the creation and maintenance of complex product technical documentation.
• Devise and implement social media marketing campaigns to increase client engagement and visibility.
• Utilize Subject Matter Expertise to optimize Windows Small Business Server 2012 and 2003 Network to include configuration, installation, repairs, and upgrades.
• Manage users on network through Active Directory while providing desktop and application support.

Middletown, DE

• Microsoft Small Business Network Consulting including configuration, implementation, maintenance, and troubleshooting.

Newark, DE

• Served as Network Administrator with the remit of maintaining the dealership’s 75+ PC Windows 2000 Network; configured and installed new PCs as well as performing repairs and upgrades as required.
• Responsible for user-network management via the use of Active Directory.
• Provided optimal support to system users with regards desktop and application issues.
• Consulted with clients to specify system requirements and design solutions.
• Evaluated network performance issues including availability, utilization, and latency.

Paoli, PA

• Managed all facets of daily operations to include supervision of manufacturing and distribution of microprocessor based safety analyzers.
• Accounted for associated testing, calibrating, and troubleshooting in accordance with stated procedures.
• Issued quality control, technical support, and documentation pertaining to multiple products.
• Coordinated inventory control and purchasing to ensure fluency of day-to-day operations.
• Monitored computer network management and initiated website development and maintenance.

Bachelor Of Science (Bs), Information Technology

Program focused on the acquisition of theory and technical competencies associated with the information technology profession. The courses.

Associate Of Applied Science (Aas), Electronic Engineering

Majoring in Electronic Engineering Technology. Program included Theoretical and Laboratory experience in Basic Electronic Theory, AC / DC.