Greg Mclean Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Chelmsford, Ma, Us

• Demonstrated and articulated the value of product quality and reliability programs.• Liaised with the primary OEM’s quality team to promote satisfaction and trust. Reduced the cycle time for SCARs which helped raise our quality score with the customer above goal.• Revamped Warranty and Out-Of-Box Defective Parts Per Million calculations and goal setting to assess product quality performance and develop a strategy for continuous improvement. Taught the group how to predict future expenses using Weibull analysis.• Conducted monthly quality meetings with major customers, the internal business unit, and contract manufacturers. Facilitated the reduction of the CM’s DPPM by 52% over the last twelve months through fostering web communications, personal trips to Malaysia, and an emphasis on metrics.• Maintained the group’s visual customer quality board for daily meetings with quality engineers. Reduced the average cycle time for FACAR/8Ds.

Chelmsford, Ma, Us

• Developed a company-wide reliability program which drove the implementation of reliability best practices and procedures across business units with an emphasis on Design for Reliability (DfR). - Developed a roadmap for Engineering to create reliable products. Adapted it to flow within the product introduction process. Created an Excel workbook template to house or reference all reliability information, including comprehensive automated checklists that measure progress. Then, mentored the engineering project managers to implement the programs.• Oversaw and governed all reliability qualification efforts for product development and manufacturing. Collaborated with cross-functional teams (Marketing, Sales, Service, and Quality) to understand customer usage, environmental stresses, application configurations, and field failure rates. Worked with Engineering to determine reliability goals, sample sizes, test times, and test confidences. Supervised test plan development, setup verification, unit qualification, status communication, and the validation of results. Administerd the internal corrective action process for reliability issues.• Established a product reliability center of excellence against which our customers measure all other suppliers. Coordinated the purchase of temperature/humidity environmental chambers and helped lay out a separate 4650 square foot Reliability Lab. The lab doubles as a showplace for customers to view new products.• Created a monthly Reliability Forum to disseminate project information and for engineers to describe the 8Ds used to resolve design issues. It is also used as an opportunity for training on reliability procedures, practices, and tools.

Milford, Ma, Us

Quality Assurance Laboratory • Managed senior engineers and technicians. Scheduled, supervised, and reviewed product and process audits. Directed projects to identify customer problems and confirm solutions.• Developed the On-Going Reliability Program (ORT) for instruments and systems, which proactively served as an inventory for tested product to go directly to problem customers.• Audited vendors for conformance to ISO9000 standards and company needs.• Set up audit functions for outsourced products at vendor sites in Singapore.• Administered the Corrective and Preventative Action System and drove resolutions.• Interfaced with customers, vendors, and field service. Quality Metrics• Compiled and presented quality metrics to the Executive Committee. Created a concise, action oriented template for all groups in Operations.• Integrated the quality metrics from other plants into one consistent story for upper management. • Designed, compiled, and presented monthly overviews of the quality metrics to Management and Assembly.• Managed the Quality Customer Survey. Restructured and augmented vendor reports into a more concise and meaningful presentation. • Performed capability and statistical process control studies for manufacturing and RDE.Created and maintained interactive tools to extract meaningful information.• Taught engineers and assembly technicians how to use the tools to be self sufficient.• Manufacturing Assembly Rejects: Measure DPPM, pareto rejects, trend history, and set up action items.• First Pass Yield: Set dynamic goals, categorize and trend failures for nineteen products.• Manufacturing Action Item Task List: Documents ten separate meetings per month. Creates a single user-friendly and visible task list for manufacturing engineers and managers with responsibilities and target dates.

Milford, Ma, Us

• Managed reliability projects. • Led teams through Failure Modes and Effects Analyses (FMEA) and Fault Tree Analyses (FTA).• Designed and maintained the online Reliability Engineering logging system. • Created the Reliability Engineering Intranet Web Site.

Milford, Ma, Us

• Designed experiments and customer surveys.• Modeled, analyzed, and forecasted from reliability, performance, and environmental screening tests.• Developed test protocols, conducted experiments, and wrote final reports.• Created procedures and acted as a consultant for other departments.

Master Of Science, Statistics

Certificate, Six Sigma Green Belt

Certificate, Manager Of Quality/Organizational Excellence

Bachelor Of Science, Mathematics

Certificate, Lean Enterprise

Certificate, Quality Improvement