Our team produces partner developer documentation and online-learning content for streaming and payments products.

Internal and partner facing technical documentation.

Oath was the merged company that joined AOL + Verizon.• Wrote customer-facing documentation for DxSP, Oath’s primary display and video advertising platform (release notes, knowledge base articles, etc.).• Wrote developer-facing API documentation for Sponsored Search, Yahoo Hosted Search and Yahoo Partner Ads (Oath search monetization platforms), migrating content from FrameMaker/PDFs to reStructuredText and git publishing pipeline.• Wrote developer-facing API documentation for DataX, which enables Yahoo to exchange data with external partners in a secure, automated and scalable manner (covering the partner facing RESTful API that facilitates this exchange).• Implemented JIRA project for doc team (defining workflows, filters, versions, etc.) and established process to prioritize work and enable sharing of team's activities. Linked tickets to product team’s JIRA to ensure sync of agile release activities.

Managed geographically distributed team of four writers. We produced content in an agile environment for display, video and TV DSPs (demand side platforms, which enabled advertisers to run online advertising campaigns programmatically). Help centers were tracking to a combined quarter million+ page views/year.• Implemented team processes, including daily standups, use of goal tracking software (Betterworks) for team members, and regular post-mortems to constantly improve quality.• Implemented documentation standards, normalized content structure and defined consistent appearance (working with UX team) used across all help systems.• Implemented JIRA project for doc team (defining workflows, filters, versions, etc.) to prioritize work and enable sharing of team's activities. Linked tickets to product team’s JIRA to ensure sync of agile release activities. Worked with multiple teams (product management, engineering, product marketing, training, and user interface design) to help identify actual documentation needs.• Delivered content for products (listed above) including release notes, updates and creation of new content as needed. (Took on primary responsibility for video product when we lost one writer.)• Wrote end user documentation for RESTful APIs using Markdown, GIT and Slate.• Performed competitive analysis and chose tool for both user- and internal-facing technical documentation. Company purchased tool (MindTouch) based on that recommendation. Heavy customization of tool to support content re-use, conditionalized content (based on both user group and content tags) and video content.• Managed implementation of new tool as platform-wide repository for online help (working with both vendor and in-house technical resources to include both single sign-on and SSL). • Defined translation process and worked with AOL Japan to deliver localized content to in-region audience, including detection of browser language to direct users to appropriate help center.

• Managed and wrote internal and customer facing documentation (online help, user guides, reference guides, developer docs, instrumentation guides, white papers, product specs) for multiple products, including: - Yahoo Ad Manager Plus, a programmatic buying platform that gave advertisers access to multiple digital advertising exchanges. - APT, Yahoo's enterprise level guaranteed display advertising platform. - Yahoo Web Analytics, one of the company's primary web analytics tools for both internal and small business customers.• Worked with multiple teams (engineering, product management, marketing, professional services, training, and user interface design) to identify requirements and ensure delivery of accurate and useful customer documentation.• Worked with distributed teams (Sunnyvale, Carlsbad, New York, Bangalore, Budapest and more).• Supervised other writers working on related projects.• Developed Kanban-style ticketing system for tracking writers' work (in support of company-wide migration toward Agile development process).• Migrated team to company-mandated work tracking system (Atlassian's JIRA), defining workflows, filters, versions, etc. to provide complete transparency into team's activities.• Managed transition from one content management system to another, specifying requirements, building user stories, and coordinating implementation with engineering teams in Bangalore and Sunnyvale.• Worked with multiple CMS applications (including Oracle's Inquira and Drupal) as well as other collaborative tools (Google docs, Wikis) to produce documentation.

Izware is the developer for Mirai and Nendo. Mirai is a suite of real-time content creation tools for game developers and high-end character animators, and includes dynamically linked 2D and 3D editors that support non-linear workflow (including modeling, painting, 3D-painting, materials, animation, and particle systems). Nendo is a lightweight 3D modeler and 3D paint tool that can be used to develop 3D models for games, print material, web sites, visual simulation, or architectural applications. The tools are designed to be simple and intuitive to use.

Freelance technical writing for several game tool & entertainment companies including Emergent Technologies (game technology/white papers), Xaitment (game middleware/user guides), and Axium (film budgeting tools/user guides).

• Performed pre-sales needs analysis of production pipelines for potential customers of highly complex asset- and production-management software (alienbrain and VFX) in the interactive entertainment and digital film production industries.• Wrote customer recommendations on how to implement NxN’s software in potential customers’ environments.• Performed on-site installation and training for customers.• Developed full-blown demos and presented them at seminars and conferences (including SIGGRAPH, GDC, and others).• Provided on-site support to major customers (Pixar, Sony Imageworks, Electronic Arts (Burnaby), Rockstar (Vancouver), Sony Computer Entertainment of America (SCEA), and many others). • Wrote specs for plug-ins (integrating 3D tools with the company’s asset management software).NXN was purchased by Avid Technologies.

• Helped design Mirai, a 2D and 3D content creation package used to build content for video games, commercials and feature films.• Defined specs and wrote schedules for developers, artists, and Q.A. in building multiple software releases. • Maintained company website, forums, and software FAQs for all products. • Designed and wrote a custom online help system (2000+ entries, context-sensitive, keyword-searchable).• Provided technical and marketing support to customers, media, and strategic partners.• Started and monitored company user groups.• Wrote and coordinated production of collateral material (including web content, datasheets, and white papers).• Wrote tutorial and reference guides for modeling, animation, motion capture editing, 3D painting, 2D image processing, rendering, and data conversion/export tools.• Coordinated production of all printed and electronic materials (including CD and web distribution).