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Delivery and innovation of Knowledge Architecture’s proven Intranet implementation model to clients for a successful Go-Live.

Outsourced Professional Services for AEC Software provider Planifi (makers of Project Analyzer). Customer Deployments, Configurations, Updates and process consulting on Technical Services delivery.Business & Information Technology services of 20+ Small and Medium Architecture, Engineering and Creative Agencies including integrations, network and server infrastructure, training, workflow & process consulting and custom data migration services.vCIO consulting services including systems road-maps, budgets and operations strategies.Data Security solutions and systems design, implementation and operations.Design, development and operations of Integration Services for workflow based corporate contact data sync.Corporate finance and operations management.

Lead and manage Professional Services team tasked with delivering successful Implementations of Newforma Project Center enterprise PIM solution to customers ranging from 10 to 3000+ employees. Assist with a wide variety of product implementation, specialized training and consultation needs for customers.Delivered integrations, deployment and configuration services for customers globally for Newforma Project Center.Developed merger and acquisition professional services program and accompanying product feature set.Developed and managed custom forms and reports services, training and self-serve knowledge resources.Developed a new CRM integration delivery program and managed delivery to customers. Developed reference materials, white papers and integration documentation for PIM to GFS integrations.Managed a Global Services Team of eight, consistently achieving a Net Promoter Score of 50 or better.Optimized customer onboarding process, cutting implementation times in half or better.Delivered regular technical webinars to 150+ customers and prospect attendees at a time.Reduced customer caseload by 20% in 6 months by improving critical knowledge base content for inclusion in Salesforce customer community online resource.Revived customer satisfaction for 10+ strategic accounts by delivering technical audits, performance evaluations and utilization improvement analysis services.Consulted with customers on deployment best practices, system configurations and workflow analysis. Assist customers with navigation of technical and sales resources. Featured Trainer & Speaker at the 2012 Newforma Nugget User Conference. Reported to VP of Customer Services.

Management and oversight of all technology operations for regional Architectural Firm of 85 employees in 3 offices. Supervise, mentor, train, inspire and support IT staff of 2. Managed all aspects of the outsourced relationships for SaaS, IaaS, telecom, reprographics, technical consulting and IP services. Report directly to the CFO.Fostered development of a “One Office” culture between multiple locations by deploying High Definition Lifesize Video Conferencing and Shoretel VoIP solutions to all offices.Reduced storage requirements by 20% and improved project proposal digital asset discovery ability by implementing OpenAsset Digital Asset Management solution.Contributed to win of a $60m Healthcare project by developing and delivering functional Building Information Modeling (BIM) collaboration platform 2 years ahead of commercially available offerings.Collaborated on design of a new, low-energy data center and consolidation of servers via VMWare virtualization. Resulted in project earning credits necessary for LEED-CI Certification of SRG’s overall $2m interior remodel. Reduced desktop PC costs by $50k over 5 years, diverting 80% of computer systems from the waste stream by implementing Lean upgrades, re-deployments and automated builds.Delivered 99.999% network up-time by implementing best practices for redundancy, proactive vendor relationships and pragmatic SDLC.