Senior Director Of Application Development
CurrentAdvanced through increasingly responsible software engineering roles to Senior Director. Promoted twice; first, to build a top-talent development team and secondly, to focus on organizational growth. Strives for continual customer service experience improvements through automation. • Scaled the engineering organization from one team of five developers to five cross-functional teams of developers, testers and business analysts.• Designed and implemented new methods and processes to build efficiencies and encourage teams to become self-sufficient. • Led a 12-month, multi-team merchant onboarding project, which eliminated manual steps and reduced merchant onboarding time from 30+ hours to two minutes.• Collaborated with Product Management and Executive Leadership to develop and maintain roadmaps for the company’s flagship products.• Created capacity plans and forecasted hiring needs.• Promoted a balanced approach to new feature development, scalability and performance, and technical debt which allowed the business needs to be met while allowing developers to continually improve the internals of the platform.