Greg Newbert Email & Phone Number

Washington Dc-Baltimore Area

San Francisco, California, United States

Serve as direct interface between MNAO and the dealers related to variable operations in a defined geographic area. Has direct responsibility for consulting dealers to grow & improve revenue, market share, owner loyalty, sales volume, marketing presence and execution of programs in accordance with Mazda Brand Value Management philosophies.

San Francisco Bay Area

Supports assigned dealerships’ Parts & Service Operations to achieve district’s sales objectives for parts, service and wholesale sales targets. Assesses parts and service operations through routine dealership contacts. Identifies areas of improvement and works with dealership management to make improvements. Works with Sales Manager counterpart to continuously improve operations. Districts have consisted of 8-11 dealerships at any given time. Districts Range from NY-CT metro to Boston Metro and San Francisco Markets.

Greater New York City Area

• Implement and manage the Subaru Care Connect Program suite for 37 Subaru dealers in the tri-state area.• Consult with Subaru Distributor Corp, dealer principals and service managers to design marketing and CRM initiatives to maximize the profitability of their service and sales departments.• Track and analyze data produced by Subaru Care Connect, providing information needed to effectively recover lost and prospective customers within their area of responsibility.• Provide on-site training to dealer employees for best practices regarding program utilization as well as customer retention and sustainable growth.

Princeton Automotive

• Promoted to Audi Service Consultant to service highly discerning clientele within seven months of full-time employment.• Coordinate and execute on-site activities to maximize staff productivity and firm profitability, including scheduling and overseeing workflow for 12 Technicians and long-distance delivery of high-value cars ($80,000+) along northeast corridor.• Manage 140 billable shop hours per week, averaging $2.6 million in parts and labor sales annually.• Lead continuous improvement of the customer experience while accepting delivery of vehicles, fielding service calls, inspecting and inventorying vehicles, recording issues, and formulating, offering customer solution options.• Work with dealership associates, implement technician training and disseminate information to improve staff knowledge. Achievements• Identified the need for capital equipment investments and obtained management approval for the expenditure, generating an additional $234,000 in annual revenue and clearing inefficient service backlogs. • Consistently achieve a 96% satisfaction grade on the JD Power Customer Service Index Score.• Slashed shop repair time 29% (from 3.5 days down to 2.5 days) per vehicle by identifying computer platform inefficiencies and adjusted the process to dispatch work based on technician skill level.• Designated by Service Director as the “Technical Expert” to identify and resolve all types of technical customer issues, such as Bluetooth connectivity and Multi-Media Interface functionality

• Created a sustainable business model from the ground up by developing a business image and reputation for service excellence, generating repeat business and personal referrals from satisfied customers.• Developed a competitive pricing structure based on the local marketplace, contacted prospects to identify potential clients, mined new leads, scheduled projects, and managed inventory.• Increased sales by expanding scope of business to include aircraft detailing.• Spearheaded a marketing initiative that cultivated new business from local automotive repair facilities.

Bachelor Of Science, Business Administration

Education record

Associates Degree, Business Administration