Greg Nilsen Email & Phone Number

Pittsburgh, PA, US

San Diego, California, US

• Hired as first product leader at SUNRx to manage a product portfolio of three different solutions used by hundreds of Critical Access Hospitals, Fully Qualified Health Centers and other healthcare entities, as well as.
• Onboarded and lead three new Product Manager roles to help establish and drive Product Management practices in the organization.
• Established product roadmaps to align with customer needs and organizational objectives.
• Implemented prioritization practices to help ensure that product enhancements, implementations, and other projects align with business goals, driving a 300% increase in product deliverables.
• Created a Product Planning Board to increase customer feedback and communicate planned roadmaps more effectively.
• Key advisor for business evaluation initiatives, helping identify key productivity blockers and implementing solutions to resolve them.

Toronto, ON, CA

• Managed a portfolio of three different legal reporting and billing products designed to improve informed decision-making, expedite financial projections and operations, and streamline billing compliance and success.
• Decreased duplication efforts to cut cost and spending across products by clearly defining processes and workflows, mitigating cloud spend by 20% and slashing spending in support/services by 10%.
• Migrated two data warehousing and reporting products from on-premise-only offerings to cloud-based offerings.
• Increased the number of production releases across the portfolio from 1-4 to 4-12 annually by implementing and improving agile methodology, automating testing, and focusing on increasing the delivery of customer value.
• Boosted product growth to 10-50% by pinpointing customer needs, preferences, and pain points while reducing product overhead by 33%.

Toronto, ON, CA

• Oversaw eBillingHub to assist law firms in billing out and communicating effectively with the corporate legal teams. Established and promoted product management and agile practices for a product previously without a.
• Executed new customer communication programs, including a new feedback website, 8 quarterly in-person roadmap presentations, 16 quarterly broadcast roadmap presentations, and dozens of customer interviews, achieving.
• Conceptualized a new business plan to clarify business objectives and discover potential opportunities for growth and expansion, enhancing revenue by 50%.
• Designed and launched an API platform to enable the growth of the partner program, target new markets, and allow info sharing between applications, receiving positive remarks from superiors.
• Transferred product from self-hosted SaaS to cloud-native SaaS in Azure to handle larger volumes of data and more users/subscription customers, enabling 10-20% annual growth.

Pittsburgh, PA, US

• Administered large-scale and highly visible projects by creating a project plan and assessing available resources. Coordinated with functional architects and developers to ensure technical feasibility and clarify.
• Headed eight product consolidation projects by evaluating customer needs, identifying product gaps, and carrying out testing and validation, minimizing overall system complexity and overhead by 25%.
• Spearheaded five large-scale implementation projects of SaaS tax collection and billing systems for government entities by delegating tasks according to available resources, decreasing average project times by 15-20%.
• Introduced a template for the data conversion process to provide a framework for quality control, allowing the company to validate and verify the accuracy of converted data.
• Handled data conversion projects by devising a project plan and managing the project schedule, slashing data conversion overhead by 33%.

Falls Church, VA, US

• Expanded customer base by recognizing new markets, focusing on customer acquisition, and leveraging data-driven insights. Conducted analysis for a core customer, one of the largest mills in the US concerning.
• Supervised a team in managing the development, testing, business analysis, support, and sales of steel supply chain software, growing revenue by 30% and cutting costs by 20%.
• Enhanced customer analysis and prioritization practices to increase customer satisfaction and obtain more efficient resource allocation, trimming overhead by 20%.
• Introduced the product in a new market segment while augmenting the capabilities of existing customers, driving product growth of 30%.

US

• Reviewed and re-wrote queries and code segments to drive optimizations, reducing processing times by as much at 99%
• When business changed operational software, provided data migration and verification tools to complete the process accurately and efficiently
• Built new data analytics databases to provide insight to business operations

Pittsburgh, PA, US

• Developed medical research SaaS software to facilitate the collection, processing, and analysis of patient data
• Expanded systems with new features and structural components
• Designed and implemented security measures to protect data
• Troubleshot and resolved problems with programs and systems
• Trained end-users in best practices to minimize errors and protect key data

Memphis, TN, US

• Assisted in the development and application of warehousing management utilities including RF and IR devices and tracking software. Maintain and update legacy code. Generate client-facint reports using CrystalReports.

Columbus, OH, US

• Provided internal tech support, data processing, hardware and software installation and maintenance (Windows NT, various e-mail clients, and newspaper-specific software).
• Primarily responsible for swing-shift IT support and troubleshooting, both for on-premise and remote computers.
• Created and maintained tech support intranet page in HTML.

Master Of Science, Computer Science

Bachelor Of Arts, Computer Science

Honors Diploma