Greg Norton Email & Phone Number

Tulsa, Ok, Us

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Administrative Manager reporting to the Chief Physician of Physical Medicine and Rehabilitation Services (PM&RS) and supervisor of administrative personnel. PM&RS is staffed by 80 FTE and is CARF accredited for Inpatient, Amputee and Blind Rehabilitation programs.• Supervised a team of 6 administrators and managed clinical data for 65,000 annual encounters• Managed and reported performance data for the National Office, MedTel, FIM, uSPEQ and The Joint Commission• Developed strategic management plans for short and long term goals aligned with VA ICARE Core Values• Managed facility operations at 8 patient care sites internal and external to the medical center• Facilitated programmatic and service performance improvement meetings • Directed $5.5 million salary budget, budgeting process and approvals of capital expenditures• Managed patient access, revenue cycle, provider billing and productivity to maximize patient access, care and clinic performance• Managed and collaborated with multiple services on CARF standards and accreditation process• Managed and utilized VA managerial cost accounting system (DSS) for cost reduction and planning • Acted as approving official for all operational activities, time cards, acquisitions, travel and vacation

Washington, Dc, Us

- Analyzed programmatic and individual provider utilization of CMS CPT codes and associated RVUs. Compared Mental Health productivity with National 1a-high Complexity Facilities and improved performance. - Improved the accuracy of VHA Managerial Accounting practices (DSS) by conducting audits of provider Labor Mapping.- Monitored and analyzed provider workload by tracking encounters and uniques.- Managed educational contracts with an affiliated University for providers in our Mental Health Intensive Case Management program. - Worked on a Mental Health management team to develop and present FY 14 and FY 15 budget to executive leadership.- Worked on a Mental Health Services committee to reduce missed opportunity rates and increase access to patients. - Monitored and improved Mental Health performance measures on the revised VHA performance model, SAIL (Strategic Analytics for Improvement and Learning). - Opened up 50 new clinical offices, led a team and coordinated a three phase move of 85 providers into their new offices. - Managed Veterans Choice List (VCL) patients and coordinated patient appointments in care teams to ensure timely access.

Washington, Dc, Us

- Managed a $4 million operating budget- Facilitated Reusable Medical Equipment (RME) Committee and managed associated action tracking and processing log. Regularly reported out action plans and quality measures to VISN/Regional and National Office. - Conducted region wide RME audits for 100,000+ pieces of care equipment ranging from blood pressure cuffs to TEE probes.- Managed the procurement process of $2 million+ of surgical equipment and reprocessing equipment which required intensive knowledge of government contracting, market research, Scope of Work statements, IGCE forms, Sole Source Justifications and government budgeting. - Reduced staffing costs and overtime expenses by implementing a Central Processing staffing tool and rearranging shift sizes and employee tours of duty.- Implemented a Real Time Locating System (RTLS), Censitrac, in Central Processing to improve asset management and quality assurance.- Managed 35 sterile processing technicians, their Annual Leave, Sick Leave and FMLA.- Managed Human Resources for the department which includes union grievances, writing position descriptions, position postings, candidate interviews and hiring. - Updated and maintained department MSDS and Maxcom binders per OSHA and Joint Commission guidelines. - Tracked and reported QA monitors and developed action plans and managed action items to improve monitors. - Improved Operating Room turn over times by implementing new procedures and equipment that reduced case cart errors and tray errors. - Utilized ISO 9001 standards for documentation control and documentation management of Standard Operating Procedures (SOPs), Competencies, meeting minutes and archived autoclave receipts. - Implemented Lean Six Sigma tools to improve the efficiency of the decontamination side of Central Processing.

Washington, Dc, Us

-Tracked Durable Medical Equipment (DME) orders for patients and providers.-Tracked DME company’s performance and timeliness and compared their performance to other DME companies.-Managed customer service tools and analyzed data from customer service surveys.-Managed Telehealth asset inventory and Telehealth maintenance and logistics.-Conducted Home Based Primary Care (HBPC) audit on DME delivery times and effectively defended Joint Commission allegations of untimely delivery of DME to patients. -Repaired power wheel chairs and scooters with the in-house repair man.

Adrian, Mi, Us

Mba, Business Administration

Bachelors, Business Administration

Education record