A highly motivated Microsoft Windows 2000 & NT MCSE (including Exchange & SQL), equipped with more than 25 years of experience elevating technical services across a wide range of global organisations including industry-leaders, Dell and Microsoft. Offers advanced deployment expertise in all versions of Windows from 95 through Windows 10, related networking technologies, and diverse support services environments. Skilfully assesses operational needs, prioritises workload, troubleshoots technical issues, and serves as trusted advisor in attainment of challenging objectives. Works and communicates effectively with cross-functional teams, playing a key role in the delivery of top quality services. Capacity to liaise confidently at all levels, clearly explain technical issues to non-technical clients. Passion for continued learning of IT software.