Gregory Outram Kuzma Email & Phone Number

Toronto, On, Ca

Responsible for leading a technical support team, managing complex tasks, and ensuring effective cross-departmental collaboration. Main focus is resolving escalated technical hardware and software issues while nurturing a productive, goal-oriented team environment.Key Achievements:Team Leadership: Successfully led a team of professionals, fostering a positive work culture and facilitating effective problem solving and task execution.Technical Expertise: Leveraged my in-depth knowledge to troubleshoot escalated hardware and software issues, enhancing the partner service experience.Strategic Involvement: Contributed to Geotab's global strategic initiatives, aiding in the company's progress and market reach.Quality Assurance: Implemented stringent quality and guideline compliance checks, thereby increasing overall team performance and partner satisfaction.

As a Partner Support Technical Specialist, my primary responsibility is diagnosing and resolving hardware and software issues related to Geotab products and the MyGeotab software platform. In this specialized position, I support resellers directly, drawing on my expertise in customer service and various programming languages.Key Responsibilities & Achievements:Customer Support: Consistently provided support to resellers, partners and internal teams across various communication mediums.Technical Expertise: Proved as a technical expert on device errors, network communications, portal configuration, product implementation, and troubleshooting the Geotab hardware and software applications.Training & Education: Developed and delivered product service training directly to resellers and partners, enhancing product knowledge and user competence.Issue Resolution: Successfully resolved a wide range of technical hardware and software issues, leading to improved satisfaction and trust in the Geotab brand.Strategic Support: Actively supported Geotab's global strategic initiatives, contributing to the company's mission and vision.Skills:Customer service and technical troubleshootingData management: Google Big Query, Excel (pivot tables and reports)High-tech industry knowledgeExcellent verbal and written communication skillsStrong analytical and problem-solving abilitiesGoogle Suite for business

48Th Highlanders Of Canada

Leadership and Coordination: Plan, direct, and coordinate military operations as a Platoon Commander, applying strategic leadership and decision-making skills in high-pressure environments. Lead a platoon of over 40 infanteers, ensuring operational readiness and effective execution of tasks.Training and Development: Train and lead a diverse team of 40+ infanteers, fostering discipline, teamwork, and resilience. Develop and implement rigorous training programs to enhance combat readiness and unit cohesiveness.Strategic Planning: Actively participate in strategic planning and military exercises, contributing to the operational readiness and effectiveness of the unit. Collaborate with senior officers and peers in developing strategies that align with the broader objectives of the Canadian Armed Forces.Operational Management: Oversee the administrative and logistical aspects of platoon management, including equipment, personnel, and resource allocation, ensuring optimal operational efficiency.Mentorship and Guidance: Serve as a mentor and role model, cultivating leadership qualities and professional development among junior officers and infanteers.Community Engagement: Represent the Canadian Armed Forces and the 48th Highlanders of Canada in community events and ceremonial duties, fostering public relations and community outreach.

Toronto, Canada Area

Angus Reid is a digital research agency hyper-focused on data quality and speed to insight. We leverage new technology with the heritage and trust of the Angus Reid brand to manage a community of Canadians (the Angus Reid Forum) and glean insights that drive strategy and decision making.

Mattermost is an open source slack alternative, providing businesses the means to communicate across teams and collaborate on projects while maintaining data sovereignty and compliance.My responsibilities included:Qualify and distribute all inbound leads by territory and vertical. Support the account executive team by arranging meetings with stakeholders.Use drift to chat with visitors on our website to answer questions and educate on our product.

Toronto

Guide potential Tesla owners through the sales process and ensure the complete and smooth order and delivery of a new vehicle.Accompany customers on test drives to demonstrate the features and benefits available on the Model S, X and 3.Educate customers on the benefits of an electric vehicle and teach them how to safely engage and use autopilot.Communicate and negotiate terms on trade in values, credit worthiness, financing and leasing. Build and maintain a healthy sales pipeline of future Tesla owners.

www.instagram.com/gregokhyundaiAs a salesperson, I was responsible for the entire sales process. From welcoming a customer into the dealership to sending them off when I deliver their brand new or gently used vehicle I would ensure a smooth and enjoyable time for my customers.I truly loved the people I had the opportunity to meet and the staff I worked with who mentored me and helped me become the salesperson I am today. You can see my happy customers on my former insta @gregokhyundai