I am a Senior Manager with broad based experience in the financial and business services industry. I have demonstrated consistent and repeated success in developing, leading and mentoring top performing teams and strengthening inter-departmental collaboration. I am accomplished in establishing and managing independent operating entities and in successfully leading them to meet or exceed revenue and profit expectations. I am recognized as a leader and manager who consistently delivers exceptional client service and results. I am analytical, insightful and possess excellent written and verbal communication skills. My background is complemented with a BS degree in Finance and Law.Specialties: • Analyzed, redesigned or enhanced existing work process resulting in 50% revenue increase.• Established a service department resulting in creation of a significant new revenue stream.• Developed and implemented HR and ReportSmith help desks resulting in a high degree of customer satisfaction and generation of a new first-year revenue stream of $190K• Combined 5 underperforming service teams into Shared Services Group resulting in improved service satisfaction rankings from last to first.
Listed skills include Leadership, Management, Program Management, Project Management, and 39 others.