- Created business plans, identified business opportunities and conducted financial management.- Developed marketing strategies, website and social media channels to promote services and assessed customer needs and preferences- Effectively communicated with all clients to ensure and maintain a positive working relationship- Coordinated with clients and sub-contractors on cost estimates and project changes- Hired, trained and coached employees providing guidance in the use of products, safety guidelines and customer interactions.

- Supervised all construction activities at commercial and residential project sites- Ensured occupational health and safety regulations were being complied with.- Delegated building tasks and construction responsibilities, as necessary.- Managed an on-site workforce of over 20 employees, including tradesmen and labourers.

- Developed strategies for implementation to increase customer loyalty through proactive surveys and social media engagement - Worked with wide range of retail clients to assess areas for improvement in customer service.- Analysed reports detailing service metrics and redesigned practices to eliminate several common costumer concerns.

- Perfectly implemented CRM system to optimise business operations- Monitored and maintained computer systems and network- Maintained professional communication between internal and external stakeholders.- Provided technical support when needed

- Developed and optimised website and social media- Monitored and controlled post on social networks- Established strong customer relationships by implementing CRM strategies.

- Communicated and delegated team responsibilities- Provided coaching by identifying training needs in team members- Managed inventory stock keeping detailed inventory records

Explained and taught to elderly community how to use new technologies such as computers and smart phones.

- Used language skills to communicate responsibilities to non-native speakers.- Resolved issues occurred within the workplace and providing feedback to team members- Planned and organised team functions

- Organised and delegated tasks to achieve project deadlines- Created a health and motivating work environment- Developed evaluating programs and monitored team performance