Gregor Winzer Email & Phone Number

Cape Town, Wc, Za

Durbanville, Western Cape, South Africa

Managing QA and Compliance with the company.Role includes but not limited to the following tasks on a daily/weekly/monthly basis.- Processes improvement and implementation- Scripting for Sales division- Training on company processes, compliance, TCF, etc.- Compliance as per FSCA Regulations- Policy Management - Reporting- FAIS & POPI Act- Covid-19 Compliance Officer- Complaints Management

Dubai, United Arab Emirates

I was appointed at the Holiday Homes company as Guest Relations and Sales Manager, which managed different sized four star serviced apartments, for either business or leisure travelers. I dealt with all guest related queries, from booking queries to greeting the guests upon check-in & check-out. I had ongoing communication with guests, to allow an great experience at the apartments. I attended to all complaints and concerns, which were resolved in a timely and professional manner. I was on standby at all hours during the stay of our guests and attended to all phone calls from the guest. I attended to the needs of our guests, from scheduling cleaning of the apartment to arranging activities for a day out. I ensured that all apartments were up to four star standard by doing inspections before and after all guest arrival and departures. I contacted all relevant contractors and delegated all maintenance to ensure duties are attended to timeously. I delegated staff for different cleaning tasks & arranging work flow for the day. I managed all sales related queries, updated our website and different rental platforms, e.g. Airbnb, Booking.com & regular pricing updates of all apartments. I was in-charge of purchasing new furniture, supervised renovation of new apartments. I also did the property photography of the apartments, which were listed on our different rental platforms.

Cape Town Area, South Africa

Duties: Apr 2010 – Dec 2010: I was at first appointed as a Marketing Assistant in which I assisted the Marketing Consultant with follow ups on quotes, application forms and assisted clients (telephonically and via e-mail) with completion of application forms and all administration done onbehalf of the marketing consultant.Jan 2011 – Dec 2011: I was promoted to a Marketing Consultant in which I marketed different Medical Insurance to clients, providing quotes and advice on benefits, underwriting and assisted in processing application forms to different schemes. Jan 2012 – July 2015: I was promoted to a Client Services Consultant and did all client service related queries, which include but not limited to, administration, advising on benefits, assisting with claims processing, changes in membership, resolution of problems clients may have and calls to clients and Medical Insurance Companies. In September 2013 the client services department changed to a more specialised department called MedXpert, this was formed to create a more personal approach to assist clients easier and more efficiently, and this created a more personal relationship with the client. I serviced a client base of 5000+ clients and specialised in three different medical insurance companies.

all client service related queries; administration, advising on benefits, assisting with claims processing, changes in membership, resolution of problems clients may have and calls to clients and schemes.

Cape Town Area, South Africa

Duties: Managing of staff, assisting customers, stock take, cash ups, contacting customers, ordering of new stock, loading new stock, sorting of DVD’s, organizing the shop, training of staff, assisting owner with new staff hire.

Education record

RE5 - Financial Services

Education record

High School, High School/Secondary Diplomas And Certificates, Grade 12

Activities and Societies: Sports include Hockey only Went to Stellenberg High school from 2003 to 2008