Head Of Customer Experience Testing (Cxt)
Current- Established a real live testbed environement for 3 test houses - Installation, configuration and maintenance of network infrastructure (Routers, Switches, LAN-to-LAN VPN IPsec/GRE, road warrior VPN access) - Installation, configuration and maintenance of FCAPS systems - Installation, configuration and maintenance of QA tools- Responsible for product readiness Beta Entry/Exit criteria definition based on provided input requirements- Initial creator of CxT-QA test process and test plan definition: - SMOKE test plan - Acceptance Test Procedures (ATP) - Structured/Unstructured test cycles - Competitors Benchmark testing and anlyses- Responsible for shaping CxT use cases, test case definition, test execution, test case review and final report creation - Decission maker at product readiness GO/NOGO kick-off- Decission maker at pre-production and production software release deployment GO/NOGO kick-off- Owner of "Approved by Plume program" for a 3rd party device interoperability- Owner of CxT QA verification and acceptance testing for OpenSync certification program- Managing, coordinating and planning CxT team activities: - Resource forecast planning and booking - Testbed capacity planning, booking and scaling - Testbed infrastructure planning - Reporting directly to a VP of QA- Raised and lead a team of QA testers which has grown into one of the best customer experience QA teams responsible for testing an E2E World's number one CLOUD managed SDN adaptive WiFi solution for Smart HOME.