Gregoria Ruiz Email and Phone Number

• Work with main clinic with a multidisciplinary team of providers, nurses, behavioral healthclinicians, and case managers.• Provide case management support to a small BHCHP primary care panel• Seeing walk-in patients, as well as flexible case management support for teams across the program.• Collaborate with medical providers• Identify and develop cooperative working relationships with service providers

• Review insurance eligibility, process required documentation and provide benefits assistance for all patients presenting on a scheduled or walk-in basis• Record all insurance and demographic information in an accurate and timely manner• Assist patients with completion of Mass Health or any other benefit applications• Check In and or schedule patients for appointments• Assist in fielding Clinic phone calls• Manage specialty medical and behavioral health referrals when needed

• Screened all self-pay patients, identifies solution(s) and facilitates patient payment and/or solution application process (manual and/or electronic) • Collected and verified patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in health center computer system(s) • Followed up and obtained all documentation required for application processing and accurately enters information into health center and external systems as appropriate • Identified via workflow technology current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same • Monitored, managed and actively followed up on active large self-pay and medical and dental work queues to ensure solutions / solution modifications in place for patients and optimize ultimate payment for the health center • Fields patient billing inquiries and refers to appropriate staff for resolution • Work effectively with patient access peers and other health center departments • Delivered exemplary customer service for patients in accordance with health center expectations / guidelines

• Answered and transfered calls to appropriate office staff and/or department regarding client questions and concerns. Took messages as needed.• Checked in patients in and out (scheduling appointments, complete consent form, etc)• Verified insurance and confirm appointments to ensure clients aware of their appointments• Created and reviewed double billing reports for the outpatient department to ensure therapists are billing correctly, when requested by outpatient directors• Assisted office manager with administrative tasks as they are needed.

Acted as a liaison for patients, industry partners (pharmaceutical and medical device companies)and third party payers by completing proper documentation for CGM and Pump devices• Distributed, collected and reviewed signed paperwork before faxing to appropriate company• Recorded in patient chart(s) when CGM/Pump paperwork was received and faxed• Assisted Program Coordinators of the DO IT and Why WAIT programs with administrativeduties such preparing supplies and creating new patient packets as needed for front desk

• Participated in 4-month internship in the IT department combined with a 8-month workreadiness program through Sociedad Latina• Asst. project mngr. on technical training program & and replacement helpdesk application• Implemented printer servers with PrinterLogic application—printer inventory and labeling• Used Microsoft Visio to create and edit NextGen workflows for various specialties• Attend weekly team & infrastructure meetings

• Sold merchandise through the college store purchasing system• Distributed textbooks• Assigned lockers• Created Student ID's• Ensured that the store is kept clean at all times• Provided excellent customer service• Performed other duties delegated by the Director of Residence Life and Student Conduct

• Communicated effectively with peers, adults, and community members• Actively participated in weekly workforce development training's

• Provided step by step tech support via phone and chat• Remotely repaired customer issues. Included and not limited to: malware/virus removal, operating system re-installs, printer issues, ect• Diagnosed customer network issues and walk through repairs• Communicated, via chat or in person, with fellow techs to assist with finding efficient and timely resolutions to complicated customer issues

• Software consultations, installations, and configurations• Diagnosed and resolve computer related problems in the area of hardware, applications, and operating systems at the HUIT Walk-in Support Center• Assisted with email accounts including Gmail, Exchange, and UNIX• Supported students in computer labs by demonstrating proper use of equipment and explain how to use hardware and software to finish assignments• Provided support for over 30 computer labs and classrooms through computer repair, printer maintenance, and daily testing• Helped with IT related projects.• Tracked all clients interactions and document work processes.

• Used Dept. of Innovation and Technology Department’s project management platform Clarity • Created and updated project control documents• Used software Adobe Captivate 7 to create instructions/job aids and Software simulations for new and existing Project Managers

• Maintained sales floor coverage and follow posted schedules with regard to area assignments• Maintained the store counters and assisted with store maintenance as directed by the management team• Maintained all store displays and uprights/shelves in between customer interactions• Assisted customers with product selections and processed all customer orders or returns• Maintained awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

• Attended class and assisted students with hands on work in Excel, Access, and PowerPoint

• Counted and closed register• Printed closing reports• Merchandise exchanges and returns• Assisted management by pulling money from register for bank deposit• Assisted management with morning paperwork

• Operated cash register• Restocked merchandise while maintaining organization• Displayed and merchandised accessories department• Assisted managers with inventory prep• Assisted in training new employees

• Software consultations, installations, and configurations• Diagnosed and resolve computer related problems in the area of hardware, applications, and operating systems at the HUIT Walk-in Support Center• Assisted with email accounts including Gmail, Exchange, and UNIX• Supported students in computer labs by demonstrating proper use of equipment and explain how to use hardware and software to finish assignments• Provided support for over 30 computer labs and classrooms through computer repair, printer maintenance, and daily testing• Helped with IT related projects• Tracked all clients interactions and document work processes