Gregorio J. Lopez Email & Phone Number

San Antonio, Texas, United States

• Partnered with stakeholders to implement or configure integrations like Slack and Donorbox into their Salesforce organization (org/s), improving work productivity between teams.• Hands on experience working with Sales, Service, Non-Profit Clouds and Non-Profit Success Pack.• Configured security models with profiles, roles, sharing rules, groups and public groups in Salesforce orgs.• Analyzed, cleaned and mass imported/exported thousands of records at a time from external systems using Salesforce data tools and Microsoft excel.• Designed, developed and implemented numerous Flow automations to vastly improve client work efficiency.• Created custom reports using Salesforce data to track performance metrics and analyze trends.• Conducted end-user training sessions focused on maximizing utilization of the platform's features and functions.• Thoroughly provided documentation on tasks in Asana, increasing client and management transparency.

San Antonio, Texas, United States

• Completed a Java Full-Stack Developer course that covered everything from core Java, Servlets,basic Web Applications, MySQL, Spring Framework (JPA, Data) , Bootstrap and light experience withReact JS.• Assigned to Pentagon Federal Credit Union (PenFed) from 8/9/2021 to 12/3/2021 as a Entry-Level Salesforce Developer on the Case Management Scrum team.• Developed custom solutions based on user stories and resolved bugs.• Created custom layouts and flows, mapped variables received in a REST API service through the use of custom LWC components.• Modified existing Apex classes and LWC components to better servebusiness requirements.• Worked extensively with GitHub pull requests and resolving merge conflicts.• Reassigned to new Fraud & Credit Dispute Case Management Team (FDM) as of 02/11/2022 to7/15/2022.• Developed custom automation solutions (Flows/Email-to-Case) for the Credit Bureau Dispute team.• Added additional methods to existing Apex Triggers and Classes to provide a security solution to safeguard customer data.• Modified and refined existing Salesforce Fields, Page Layouts, Validation Rules, and HTML Email Templates.• Successfully deployed on 07/08/2022 the main milestone for our team in a series of integrated Flow automation that significantly overhauled PenFed's internal Credit Bureau Dispute processes.

Plano, Texas, United States

• Project with Wells Fargo (WF) that is focused on their remediation efforts with their in-house customer information system (CIS) HOGAN.• Possessing a over 98% accuracy rating (meaning that my review of profiles was correct according to WF methodology) on all cases until the end of project.• Flexibility relating to switching project roles from research analyst to secondary reviewer/secondary analyst. • Familiarity with several functions of Wells Fargo's HOGAN CIS. • Performing "Lite Touch" remediation of customer profiles (merging of two individual profiles into one after verifying identity). • Submitting and recording unusual WF teller remarks and identifying fraud as per project parameters on customer profiles. • Critical thinking and minute attention to detail on cases regarding correct methodology and process order.

5201 University Blvd., Laredo, Texas, 78041

• Responsible for overseeing the operations of the facility in the evening, on weekends, and/or during other pre-arranged hours. • Managing a team of student workers of two or more. • Assisting in logistical layout planning, development, and implementation of various events/meetings.• Continuing to ensure the smooth operation of events/meetings and the security/safety of event goers. • Managing emergencies and conflict resolution properly. • Training and supervising other student workers.• All other previous responsibilities of the Student Assistant position at the Department of Community Relations and Special Events at TAMIU.

5201 University Blvd., Laredo, Texas, 78041

Department of Community Relations & Special Events Student Assistant Responsibilities: • Served as a general information service, in person or by phone, at the information desk of the Student Center by dispensing directions and general knowledge of University activities, services, and offices. • Provided general assistance in the daily operation and maintenance of Student Center by setting up tables, chairs, basic AV equipment, and staging.• Performed general maintenance of the Student Center through sweeping, picking up litter, organizing public areas/furniture, and spot cleaning. • Conducted regular clerical work including filing, copying, delivering sensitive inter-office mail. • Maintained golf carts, study rooms, and classrooms on campus to ensure proper usage and operation of facilities.• Confer with staff at chosen event site to coordinate details.

2329 Jacaman Rd., Suite #8, Laredo, Texas, 78041

• Maintained the arcade facilities with the cleaning of game equipment and computers/consoles and general upkeep.• Assisted customers with accessing and operating games and related equipment.• Operated the register and ensured acceptable average of funds was maintained at the end of shifts.• Performed minor troubleshooting on dysfunctional consoles/computers. • Provided general and specific information about game software and hardware to customers to ensure a satisfactory experience.