Senior System Engineer - Support
Responsible for supporting multiple customer facing CDMA and GSM reporting applications. Oracle OBIEE, UNIX and SQL expertise used to resolve customer tickets. I lead my team in ticket handling and resolution. Experience working directly with North American and International customers. I worked with Operation and Development teams to resolve customer issue. Responsible for the preparation of product support plans and release validation activities, Supported OBIEE 10g local number portability report requests and customer issues.