Extensive experience of CCO, NOC, APM and IT / Telecom Process Management, Change Management Processes from mapping to process deployment to routine analysis and approval chain activities, Incidents and Problems, process documentation and development, and procedures. I also have experience in other areas such as support, data center operation, Infrastructure Projects, administration and support for monitoring systems such as Nagios, Flexvision and Solarwinds. Administration and deployment of APM Appdynamics solution.Experience with multidisciplinary team / team management and team development.Ease of interpersonal communication, aggregative business vision, developed logical-analytical reasoning, ability to work under pressure, skilled in building teams.Specializations:Administration and Deployment of APM Appdynamics;Administration and Deployment of Solarwinds;Management of ITSM Processes and Indicators;NOC operation with monitoring of Links and other network elements and components of Data Center Infrastructure;Administration and Implementation of the Nagios tool;Demand Management;Multidisciplinary Team Management;