Senior Manager, Management Consulting
Dallas, Tx
Select Project Experience:- Assessed 3,500 HC Global Shared Services organization to develop transformation strategy and roadmap. Launched programs inclusive of improved performance visibility through Power BI dashboard, redefined Collections model supporting a ~3.5 day DSO reduction, standardized legacy accounts payable activities, and developed mechanism to capture root causes of payroll challenges to support continuous improvement efforts- Managed global team including US, India, Czech Republic, and Poland resources during integration of Finance Shared Services teams at a leading IT Services client. Assessed 4,000 resources against activity taxonomy to support operating model design and value capture solution. Defined global process operating model with O2C, R2R, AP, and Payroll process verticals and supporting horizontal functions. Hypothesized, planned, and operationalized $40M run-rate savings, representing a 25%+ in-year reduction of budget through labor migrations and service catalog rationalization. Developed process integration plans, particularly for R2R RACI alignment, by leveraging best practices across legacy teams- Led team to develop strategy for business operations function, assess current state, define future-state hybrid operating model, build organization design, and transition organization to future state. Transitioned organization through extensive management of change activities, resulting in 45% run-rate savings ($6M) through labor arbitrage, process redesign, and work stoppage while maintaining business-critical operations- Analyzed client footprint to identify offering affinities for up sell and cross sell opportunities. Teamed with Knowledge Management to integrate affinities into opportunity research engine. Engaged with client’s account executives to develop account growth strategies, including leverage of offering affinities. Supported $100M+ in opportunities resulting from account team engagement
