Gregory Alexis Email and Phone Number

In my capacity as an IT Consultant and Engineer, I oversee and optimise a range of clients IT systems while providing strategic guidance on infrastructure improvements. Operating at 2nd and 3rd line support levels, I collaborate with field engineers and a service desk team, serving different clientele daily encompassing a large variety of different IT software and systems.

As a junior IT support specialist, I played a pivotal role in ensuring the seamless operation of our organisation's IT infrastructure. I managed the entire lifecycle of laptops, from initial deployment to imaging Windows and Apple machines. Additionally, I provided support to iPhone users, guaranteeing a cohesive experience across diverse devices. New hire orientations were under my purview, where I equipped incoming employees with the tools and knowledge essential for a successful… Show more As a junior IT support specialist, I played a pivotal role in ensuring the seamless operation of our organisation's IT infrastructure. I managed the entire lifecycle of laptops, from initial deployment to imaging Windows and Apple machines. Additionally, I provided support to iPhone users, guaranteeing a cohesive experience across diverse devices. New hire orientations were under my purview, where I equipped incoming employees with the tools and knowledge essential for a successful start.I facilitated device enrolment into MDM software, including Intune and Apple Business Manager. My responsibilities extended to offering comprehensive 1st and 2nd line support, addressing technical challenges, including Microsoft and Apple application issues, network problems, and mobile device queries. I oversaw network maintenance to ensure the smooth and secure operation of our systems. My dedication to technical excellence and my ability to cater to a broad spectrum of IT needs consistently contributed to our IT department's success. I was committed to delivering top-tier service to both colleagues and clients, ensuring the efficiency and security of our digital environment. Show less