Gregory Allard Email & Phone Number

Colchester, Vt

Administrator of a VMware ESXi environment with approximately 35 production servers running Windows Server and Linux (Domain Controllers, Exchange 2010, File and Print servers, application servers). Deploy patches, applications, and system images using MDT, WDS, WSUS, and Dell KACE K1000 management appliance. Network and security administration, including switch management and vulnerability remediation. Provide escalated end user support and share responsibility for the IT helpdesk ticketing system. Participate in afterhours user and systems support on-call. Administer Product Lifecycle Management software Product Center as well as Solidworks 3D CAD suite.

Colchester, Vt

Provide first line end user support, and perform various systems administration duties in a Windows Server/VMware ESXi environment. Assisted in migrating from standalone server environment with obsolete networking equipment to a modern virtual fully managed environment. Oversaw the rollout of Windows 7, successfully eliminating all Windows XP machines before the end of support from Microsoft. Administered PLM software Product Center, as well as Solidworks 3d CAD suite.

Williston, Vt

Worked closely with the development team to resolve complex customer issues. Provided one on one "Platinum" support to select clients to assure fastest response and resolution to their issues. Coached and trained level 1 agents either in a formal classroom setting, or during their calls with customers.

Williston, Vt

First line call center support for an on demand SaaS suite of tools for property management professionals. Provided troubleshooting and support/training to customers, and escalated complex issues to be evaluated and resolved by senior support personnel.

Burlington, Vermont Area

Operated as a member of a small team providing end user remote support to 350+ locations. Small business networking, Windows XP, remote support and troubleshooting, as well as after hour support.

Essex Junction, Vermont

Certified to operate and qualify the Novellus Concept 1 and Concept 2 Chemical Vapor Deposition tools (Copper, Tungsten, and Aluminum).