Solve online issues for over 3k LocationsWork with a Teams including Infrastructure, Operations, NOC etc.Assist with day to day operations remotely/in officeSolve outages in regions with POS issues, give information about resolutions Resolve System issues in other countriesAssist Tech with escalationsCoach our Techs on the team for improvementsQA Tech calls for monthly 1 on 1 meetings on how to improve

Build and complete ongoing customer ordersLoad and unload delivery trucksProvided exceptional customer service and answered clientele questions regarding store productsCount money in the cash drawer at the beginning of my shift to ensure that the amount is correct and that there is adequate changeBuild customer relations/sales

Troubleshoot system performance in absence of a System Analyst or the Director ensuring technical and support control efficiencyAssisted with launching new start-up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awarenessAbility to handle different clients and different systems simultaneously