Resolving technical issues for Planar Video Wall, installations, programing, firmware and software configuring. Automating processes within the workstation environment. Creating RMAs from generated cases, Monitor VC units, install and update firmware, install software applications, Provide technical assistance and support to endusers via Teamveiwer, customers with any technical issues with there Planar video walls, , any hardware or software issue. giving customers clear concise step-by-step instructions on how to fix, resolve any issue and make sure everything is working properly before moving on to the next case.

• Responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. • Includes installation, training, troubleshooting and repair for customer installations of Planar hardware and software products. • Work collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem• Provide product and program training which includes certification to integrators on site when appropriate conditions apply• Coordinate all in house activities associated with project execution, submittal, engineering, fabrication and installation, which include device programming, and provisioning• Coordinate site Commissioning upon completion.

Planned, and executed Audio/Visual Installations along with IT Integration for Capital One Cafes Utilized specified project requirements and objectives to create contracts, review financial bids, coordinate construction, create redlines from SD bid drawings, order materials, and manage personnelCoordinated all in house activities associated with project execution, submittal, engineering, fabrication and installation, device programming, provisioning, commissioning, testing and troubleshootingCreated and managed the project scheduleManaged changes to project scopes, project schedules and project costs using appropriate verification techniquesFunctioned as the focal point for internal and external project communication and documentation Responded to questions regarding project status, change order documents, and room readiness lettersTraveled to onsite construction meetings with JLL Project Managers, General Construction Managers and other trades to ensure sight readinessCoordinated planned Milestone schedules and Redline drawings for general contractors, construction managers, and other trades as requiredFacilitated the ordering of materials upon approval of submittal documents or verification from engineering for design-build projectsCoordinated with the Installation Operations Assistant to schedule personnel for installation Managed and monitored the labor expenditures of engineering, fabrication and installation personnel over the course of the project and communicated (upward) any issues that impact profitabilityTested and certified the performance of installed systemsCoordinated turn-over dates of projects to JLL Project Mangers and Capital One Project Managers Coordinated and provided training to clients during commissioning

Installed AV/IT systems for Museum projects such as The African American History and Culture Museum, Natural History Museum, The Capital Visitor's Center and Museum of the Bible Installed integrated AV/IT systems for Museum projects such as The African American History and Culture Museum, Natural History Museum, Museum of the Bible and Capital One Cafe'sRead and interpreted wiring diagrams, schematics, blueprints, and CAD drawingsInstalled and troubleshoot Low voltage wiring, Equipment racks, Switching and Matrix systems.Audio DSP's,Wired/wireless MicsInstalled projection systems, and flat panel displaysInstalled AMX/Crestron/Extron Control systems, exhibit and conference Technology (VTC), Digital Signage and CATV/DSS systemsMonitored and supported all integrated AV system designs, installation, operation, troubleshooting, and repairSolved problems in Mac iOS, OS X, and Windows OS environmentsProvided Tier 2 and 3 support services created ticketing process via (Procure) project management applications which help solved system issues quick and efficientlyEffectively Communicated with all levels of Corporate Customers, Venders and Business unit representatives.

Supervised or performed work involved in communicating information through visual means. Work included the design and display of such visual materials as photographs, illustrations, diagrams, graphs, objects, models, slides, and charts used in books, magazines, pamphlets, exhibits, live or video recorded speeches or lectures, and other means of communicating. Work required knowledge of and the ability to apply the principles of visual design; knowledge of the technical characteristics associated with various methods of visual display; and the ability to present subject matter information in a visual form that conveyed the intended message to, or had the desired effect on, the intended audience. Worked independently within a framework of priorities, funding, and overall objectivesParticipated in definition of assignments, including identification of work to be done and deadlines for completion; planned and organized the work; interpreted regulations; made technical compromises; created innovative products for customers; applied new methods; and coordinated with others as necessary.Create floor schematics for merchandise placement, and trends for mannequins and window display trimming.traveled to monthly visual meeting at the New York Macy's headquarters and assisted with holiday christmas window displays on 5th avenue. Expert in applying techniques of the field (e.g., various art media, cameras, computer systems, data bases, data collection methods, diagnostic tools, statistical and analytical programs)Developed creative designs and artistic interpretations recognized as highly innovative.Independently resolved problems in the program area and developed methods for improved/enhanced performance or processes.