The primary responsibility of the operations support team is to ensure decisions made at the Field Support Center are operationally relevant and accurate. Those decisions must make our coworkers jobs more efficient and effective to serve our customers in the best way possible.Additional responsibilities include: Promotional planning, training liaison, conference and training facilitator and franchise store conversion.

The Continuous Operations Improvement team is tasked with identifying, developing and implementing procedures that will improve operating efficiencies. We support senior operations executives through: -Special projects like Leadership Conferences for AcceptanceNOW and Rent-A-Center. The team works with business partners to solidify content requirements, develop all materials alongside the training team and facilitate the conference.-Program Development such as a District Manager Development Programs, Store Manager Development Programs and DM Academy. The team is responsible for not only development but implementation and execution.Some key responsibilities include:-Planning and implementing initiatives that leverage/require the support of business partners including; Marketing, Sales, Merchandising and Communications-Partnering with Executive Operations in developing high-level strategies, business plans and implementation targets-Creating, designing, and implementing mechanisms to test key initiatives working cross functionally with business partners-Coordinating with all corporate functions to help insure effective communications, efficient practices and interaction with store operations. -Accountability for the achievement of departmental goalsPrevious position-Senior Manager of Training and Operations Improvement

My primary job duty is to ensure a positive training environment exists around the curriculum created by the department.• Maintain relationships with 20 Store Managers, 20 District Managers and three Regional Directors over seven states• Ensure new coworkers are Assured, Settled In and Optimistic about the training and choice to work at Rent-A-Center by conducting structured calls at critical points of their training• Troubleshoot exceptions to the training schedule• Perform Clue Scans in order to report a scorecard of the environment to field leadership teamsAdditional Responsibilities:• Operations Training Lead on the training and implementation of part-time labor to the workforce. o An eight month project span with three stages of development, design, implementation and review before deployment to 2800 locations. o Led the production of conceptual designs for meetings, webinars and classroom training events o Facilitated multiple one-day meetings to all levels of field managemento Facilitated during three-day classroom training events to train the companies first part-time coworkerso Wrote content for a one-day meeting for District Managers to have with their Store Managers around the changes to their role. Materials included an 86 page Leader’s Guide, a 68 page Participant Guide and a 60 slide PowerPoint Deck • Interim Senior Operations Training Coacho Conduct weekly GoToWebinar Meetings with the team of 16 Coacheso Perform weekly one-on-one calls with the seven Coaches around personal and professional development as well as maintaining brand standards• Webinar developer for new Store Manager Development Programo Scripted and produced seven, one-hour webinars around content developed by Instructional Designers to engage participants and ensure development and understanding of contento Conducted a virtual train-the-trainer to 16 Coaches on facilitating the webinars

Multi unti manager with sales and collections responsibilities.

Total P&L and operations responsibility for a start-up retail optical chain. Currently a five store chain that I am ambitious about growing greatly by perfecting the best possible mix in the optical industry; the level of service and personalization of a private practice office and the uniformity and discipline of a corporate center.

Maintenance and growth of a 15-19 store district under an umbrella of proven models. Merchandsising, HR, ER, budgeting, payroll control, Doctor scheduling, employee and doctor recruitment/retention/dismissal, sales excellence and teaching great customer service were my key responsibilities.

Responsible for growing a store from #7 in the company to #1 in the company, Area Manager assisting the District Manager. Was named General Manager of the Year for 2009

High limit Black Jack Dealer. Specialties were guest retention and game protection.