Gregory B. Mitchell Email & Phone Number

Cartersville, Ga

Initially employed in the company’s Management Training Program and upon completion, assigned to transportation dispatcher. Responsible for working with 14 drivers, scheduling both inbound and outbound freight. Served as first point of contact for all customers gaining new business and building client relationships to grow sales and profits.Select Accomplishments:• Maintained all DOT information for all CDL truck drivers to ensure compliance• Answered customer incoming calls and consulted with clients to set up pickups, schedule deliveries, and problem solve to ensure outstanding customer service• Interviewed, hired, trained and on-boarded employees, setting high expectations and explaining requirements of the job, focusing on impeccable customer service• Coordinated the maintenance on all vehicles and equipment to ensure availability of trucks to meet all schedules• Converted to CRO software, to optimize delivery routes that improved driver productivity and efficiency• Improved metrics by 25% and reduced customer pick up time from 1-2 days to less than 24 hours, significantly increasing customer satisfaction• Based on excellent performance, assigned to a smaller facility in Gainesville as GM, managing 2 drivers and 18 full time employees overseeing all operations, P & L management, safety, DOT, and OSHA• Achieved $850K over target in Gainesville, year-one based on leading a scrap metal clean up, highly successful; at the end of year-two, attained $500K over target, receiving top performance bonuses• Requested to troubleshoot operational issues at a larger facility in Cartersville; oversaw day to day operations, with 26 employees, and dispatching drivers• Utilized the COR software in Cartersville that improved processes, streamlined operations and optimized customer pick-ups, that maximized sales, profits and customer satisfaction

Rockmart, Ga

Coordinated and managed a team of 14 employees and supervisor. Improved results from inception and was successful building a high performing team. Oversaw daily activities for the Material Processing Center. Set priorities for the production team to overcome failure of missed schedules. The former manager consistently missed the defined production schedules that negatively impacted 7 departments production.Select Accomplishments:• Developed plans and processes that minimized manufacturing costs through effective utilization of manpower, equipment, facilities, materials and capital• Provided technical expertise for complex issues and ensured effective and efficient production flow and recognized for never missing an established production schedule over a four-year period• Held weekly team meetings to provide feedback, coaching, and gain insight to identify any production issues• Assigned tasks, made decisions and set clear objectives and measures; monitored processes, progress, and results, ensuring all metrics were met and/or exceeded• Examined and compared forecasts to actual production result that ensured all goals were met

Marietta, Ga

Joined the company that retailed several types of speed boats, ATVs and watercraft. Responsible for securing all customer financing to increase sales and profits.Select Accomplishments:• Researched and reconciled all store inventory valued at over 500K to ensure total accuracy• Met with all clients to process credit checks, income verification, negotiating with local banks to secure financing• Completed all paperwork and sold warranty extensions and set up files in the product warranty system• Coordinated with the service department on warranties, extended warranties and any product warranty issues to provide excellent customer service