I am excited to announce that I have accepted a position in the IT industry.  Currently serving as an Account Manager for Discovery Information Technologies. Discovery Information Technologies is a well-established, full-service IT Management and Service company that provides many services including Managed Services, Networking, Telephony, Access Control, CCTV, cabling, and much more, located in the heart of Mid-County, Nederland, Texas.

Works with the CIO to develop the IT Operations technology roadmap and framework in support of the Operations priorities, which became the basis for business/IT priorities as well as the future technology strategy.• Continually scanned the Credit Union’s environment to identify and remediate potential security weaknesses and ensure compliance with applicable security regulations and standards.• Established a trusted, close-touch relationship with the IT team.• Matured the Service Desk and service management model for IT.• Strategically managed the technical operations of the Credit Union, including Information Security, Computer Operations, Software Development, Application Support, Business Systems Administration, Network Operations, and Desktop Support functions in the Information Technology Department and ensuring capacity, availability, security, reliability, recoverability, and continuous improvement of the Credit Union’s IT infrastructure.• Is responsible for communicating and enforcing technology standards across the organization.• Provided leadership and coordination of Information Technology and telecommunications for all areas within the credit union.• Responsible for communicating and enforcing technology standards across the credit union.• Maintains security of all data proprietary to the credit union and provides for the complete backup of all computer systems in case of system failure or disaster.• Part of the Disaster Recovery Critical Team which includes quarterly generator and SDWAN and Core Systems HADR failover testing.• Developed enhanced data backup and recovery procedures to increase business continuity in the event of a malicious Cybersecurity incident.• Directly participated and contributed to the highly successful, “Zero Findings” NCUA Exam (IT Audit) that was recently performed.• Assisted in the budgeting, negotiations, quotes, and development of Vendor resources, contracts, and maintenance.

PROFSSIONAL QUALIFICATIONS• Over 38 years of Business Operations, Management, Human Resources, Administrative and Technical experience• Currently serving as Executive Vice President and First Line Supervisor for all Divisions (Executive, Administrative, Telephony , IT and Security) • Responsible for executing of the vision of the Company in order to promote growth and profitability.• Current additional responsibilities include Human Resources, Department Scheduling, Project Management and Completion• Highly experienced in the financial aspect and considerations of Business Operations and Growth through innovation.• Facilitates Business Development and Growth through creating and nurturing relationships with Clients and Vendors with a focus on the ROI (Avetta, Lion, Intronis, ESI, Bosch, AVG, Avast, Barracuda, OSHA, etc.)• Awarded for Customer Satisfaction• Served as Adjunct Professor at Kaplan College for 2+ years. • Highly developed Leadership skills employing “lead by example” and “lead where you are” methodology. • Experienced and Proficient in Public Speaking• Team oriented. Proponent and advocate of employee development and recognition. • Highly developed Management, Employee, Interpersonal and Social skills. • Designed and Developed the Implementation of Company Policies and Procedures of Standardization• Designed and Developed HIPAA Specific Training for Clients, Management and Employees. • Currently Serving as HIPAA Trainer for Clients requiring HIPAA compliance.• Employee Trainer for staff. (Professional etiquette, Client Relations, Interpersonal Skills, Teamwork, Quality of Service, Technical and Professional Growth)• Currently handles Talent Search, Hiring, Disciplinary Actions, Mediation, Evaluations and Serves as Employee Liaison

Instructor in Server Administration, Suse Linux Enterprise Server Administration, Networking with TCPIP, Routing and Switching, Programming, Networking Case Studies, Capstone Project Management, Used my experience and creativity to enhance and expand the Computer Networking Technology program far beyond the scope of the original curriculum to provide excellence in education.

Managed corporate facilities, including accounting, personnel management, business office, risk management, and inventory systems -Managed projects related to upgrades for HIPAA compliance and training. -Researched and solved unique and high priority issues related to technical support and customer service. Supported EMR applications related to patient billing, insurance verification, and government regulated remittances -Focus in Eclinical Works, Medisoft and other EMR systems.

-Provided world class customer service while managing daily technical service operations, including project management, network design and implementation. Responsible for daily scheduling to maximize customer support, while factoring in time to gather new clients, inventory management and procurement. Managed technical personnel, evaluations, hiring, promotions and firing.